Telium Support Group

Linux is complaining that something is missing. The most likely cause is that you are missing a prerequisite package. HAAst then tries to access a missing operating system library which crashes the program.

If you enabled the HAAst performance database option (writing to MySQL), but you skipped the installation steps involving MySQL drivers then you might see this error. The solution is to repeat/complete the steps in the Detailed Installation Guide relating to MySQL (sections 3.2 and 3.3)

If that’s not it, then recheck each prerequisite package as you likely missed one.

Telium’s engineering group is always interested to gather segfault information – so if you can provide direct SSH access we will take a look. (There is no cost to you, we just want to gather details). A segfault is rare and usually do to Linux prerequisites missing or misconfigured, but this is a top priority for our engineering team.

Enterprise users often attach the management interface of HAAst to an IP on a management VLAN. Access to this VLAN is restricted to administrators, so in this case they usually don’t want to authenticate again – and that’s the default.

However, if you would like access to the HAAst web GUI to force authentication, you can add security using the steps outlined in section 3.4.5 of the installation guide (Secure the Web Interface). I’ll repeat the Linux command here to save you from digging out the manual:

htpasswd -c /usr/local/haast/web_interface/.htpasswd user1

The above line will create username ‘user1’ and then prompt for a password to be associated with the username. To reset the password just repeat the process.