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Senior Developer/Analyst
Overview
As a Senior Developer/Analyst, reporting to the Director of Telephony

 Technology, you will be accountable for the design and creation of high quality

 code across various languages and platforms. Work on core product development and

 also custom solutions for clients.

 Bring your creativity to light as part of the R&D team as well, contributing

 ideas and code to create new products.
Duties and Responsibilities
- Work as part of a mid-size team responsible for the development, configuration, and integration of our High Availability for Asterisk (HAast) product.
- Perform testing and debugging of software developed; interpret error messages and solve problems through independent analysis.
- Consult on and solve complex technical issues; act as project technical lead and contribute to architectural decisions.
- Present technical information to various audiences ranging from the client, developer, to project manager.
- Participate in the evaluation of complex business requirements; lead the modeling and development of system requirements.
- Analyze complex technical systems problems; design and implement effective solutions.
- Participate on cross functional teams as a Subject Matter Expert and provide assistance in architecting and designing technical solutions to business challenges.
- Perform as the lead team member for HAast Production Support matters and various projects.
- Limited evening and weekend deployment support.
Required Experience
- 4+ years' experience working in C++ and Qt5.
- 3+ years' experience HTML5, Javascript, and JQuery.
- Has overall 10+ years of related work experience (preference given to coding for hospital, 911 dispatch, and mission-critical call centers environments)
- Experience with MVC, web service experience / SOA.
- Understand relational database concepts and familiar with Transact-SQL. MySQL experience a plus.
- Technical writing experience and ability.
- Familiar with a version control tool such as Git, PVCS or SVN
- Experience with Agile/Scrum methodology.
Required Competencies
- Has a passion for technology, an open mind, and a strong desire for continued education and professional development.
- Is a self-motivated, self-directed, 'roll up your sleeves' person and a quick learner.
- Has to be willing to work hard to make their projects successful.
- Is genuinely enthusiastic about programming and actively keeps informed about the latest technologies and trends.
- Needs only general instructions on work; can walk into a new, unknown problem and diagnose the underlying issue, and use judgment, creativity, and sound technical knowledge to develop and recommend solutions.
- Can influence internal customers to balance their requirements against what's most appropriate for a world-class organization, and find the right compromise.
- Makes a commitment to ensure that a customer's needs are met by taking personal responsibility for service and quality.
- Has excellent written and verbal communication skills; can confidently communicate and share past experience and knowledge.
- Can manage change and work well within a team-oriented, collaborative environment to accomplish identified goals.
Location
Waterloo, Ontario, Canada
or
Bengaluru, Karnataka, India
or
Bengaluru, Karnataka, India
Marketing Analyst
Overview
As a Marketing Analyst, reporting to the Director of Marketing, you will be accountable for developing and maintaining marketing materials for all Telium software and services. You will also participate in trade shows and general marketing events representing Telium and its partners.
Duties and Responsibilities
- Assist sales representatives with prompt and courteous responses to customer inquiries received by email or phone.
- Understand the business environment of clients, relating Telium products to client needs.
- Design and create marketing materials (with artistic support from Telium's agency).
- Work with sales representatives to understand client needs.
- Perform segment analysis and reporting.
- Manage resources appropriately throughout the marketing process.
- Convey Telium product features and benefits and trade shows
Required Experience
- Over 3 years of progressive experience in a marketing role, ideally in the telecom or networking industry.
- Diploma or university Degree in business or marketing.
- Experience working with CRM (ideally Sugar).
- Experience with marketing material layout and graphics (and ideally trade show booths).
- Proven track record of developing creative marketing materials.
Required Competencies
- Has a passion for marketing, graphics, and the arts.
- Has a technical bent / appreciation for high-tech products.
- Is a self-motivated, self-directed, 'roll up your sleeves' person and a quick learner.
- Needs only general instructions on work; can walk into a new, unknown problem and diagnose the underlying issue, and use judgment, creativity, and sound technical knowledge to develop and recommend solutions.
- Makes a commitment to ensure that a sales' marketing support needs are met by taking personal responsibility for service and quality.
- Has excellent verbal communication skills.
- Has excellent graphics and layout skills.
- Can confidently communicate and share past experience and knowledge.
Location
Waterloo, Ontario, Canada
Systems Administrator
Overview
As a Systems Administrator, reporting to the Director of Administration, you will be accountable for deploying and supporting the IT that underpins our London office. You will plan, select, implement, and maintain all aspects of our IT infrastructure, and also support local business / administration end-users. Our London office is our administration location with approximately 60 professional users (this is not an engineering office), with business casual dress code.
Duties and Responsibilities
- Maintain a technology plan for the IT infrastructure at the local office
- Evaluate, select, and implement IT infrastructure as well as end-user technology for the local office
- Operate and maintain all IT at the local office
- Manage the local Microsoft domain, include AD, DNS, DHCP, and end-user accounts
- Offer support and problem solving to end-users on MS Office, Adobe Acrobat, and end-user equipment
- Learn our industry specific software and then assist end-users with technical support
- Manage and secure our network, and ensure high availability of our network connections
- Maximize overall IT services up-time
Required Experience
- 5 years of experiencing deploying and supporting small to mid-size business servers, storage, and virtualization platforms
- 5 years of experience supporting end-users with MS Office, Acrobat, and other related applications
- Managing virtualization environments and conversion of servers from physical to virtual
- Managing network attached storage (Synology/QNAP) including advanced synchronization and backup features
- Managing a small staff and/or vendors
Required Competencies
- Deep knowledge of Windows Server, and Windows workstation (10/11)
- Familiarity with Adobe Acrobat
- Deep knowledge of MS Active Directory, MS DNS, MS DHCP
- Knowledge of VMware ESXi, performance tuning
- Principles of shared storage, NAS design, and optimization
- Ability to multi-task, set priorities, and work within tight deadlines
- Develop and maintain relationships with staff, vendors, and industry contacts
- Willingness to address IT problems outside of core business hours
- Attention to detail and accuracy
- Self-motivated, self-directed, 'roll up your sleeves' person and a quick learner.
- Ability and desire to find innovate technology solutions to end-user problems
- Excellent verbal communication skills.
Location
London, Ontario, Canada