Telium Support Group

Note that Sangoma made a change to FreePBX in late-2019 (release 1904 or later) that could cause incomplete synchronization or other failure. We recommend that all customers using FreePBX with HAAst upgrade to HAAst version 2.5.9 or later to ensure critical issues are addressed. (Now even tables with invalid structures will sync)

For further details of updates and fixes please see the ‘changelog’ file included with the distribution package.

The Free Edition is more for testing compatibility and basic functionality. It’s also (surprisingly) popular with small office / home office installations. It’s not meant to be a platform for capacity testing / full load testing.

We do offer a full-featured trial (Commercial Unlimited edition) for larger installations, see our FAQ at https://telium.io/faq1001 for more details.

UPDATE: As of August 2020 we now off subscriptions (monthly or annual) which might need your needs. It can be cheaper if you just want a quick trial but don’t plan to buy. (If you plan to buy then the trial edition may be cheaper)

If you want to contact sales@telium.io they can help you get started with a full-featured trial.

• This reply was modified 4 years, 9 months ago by WebMaster.

The Free Edition of SecAst will monitor systems with up to, and including, 3 simultaneous calls. The Free Edition is not designed to handle larger systems (and that’s also what causes the license violation & shutdown). For larger systems you would have to upgrade to the Flex Edition, or Unlimited Edition.

If you look at the Editions tab of the SecAst web page, you will see the differences in limitations. As well the notes on the right explain further.

We remove features and capacity from the lower editions (including Free Edition) to create lower price points.

To start, lets make sure nothing significant is missing/misconfigured. To diagnose:

1. Stop the SecAst service
2. Delete the SecAst event log (file)
3. Start SecAst from the command line with the -f parameter (foreground)
4. Post the screen output and log file (first 200 lines)
5. Post the output of “ldd secast” (from the /usr/local/secast directory)

100% CPU is very unusual for SecAst so I suspect something major is missing/misconfigured. If the above looks ok I suggest you post your secast config file (if you are concerned about posting email it to support@telium.io)

Licensing is a three step process:

The first step is to request a license file after installation, which you can do by telnetting to the telephony server on port 3001 (for HAast/HAfs) or 3000 (for SecAst) and generate a license request file. For example:


telnet localhost 3001

HAAst telnet interface on ‘Ford Motor Company Lansing Call Center PBX’
HAAst>license request
To create a license request, enter the information specified below. To abort
the request enter a . as the answer to any question.
 
Enter the name of your organization as it will appear in your license?
organization>My Company
Enter a description for the local node (eg: pair 1 server B, or Texas,
or Rack 1 upper)?
description>Los Angeles Colocation
Virtual machine detected. Automatically selecting Commercial Unlimited
edition (Flex Edition not available in virtual machines).
What type of license activation would you like to use: USB dongle Cloud, or
Volume license server [U, C, V]? (Hardware Fingerprint option not available
in virtual machines. See http://telium.io/activation for more information)
activation>u
The license request has been successfully completed and placed in file:
‘/usr/local/haast/haast.licenserequest’
Send this file to support@telium.io to receive your license file
HAAst>


This will create a file called haast.licenserequest in your /usr/local/haast directory (or hafs.licenserequest, or secast.licenserequest in the associated directory).

Second, you need to send that file to support@telium.io and we will reply with a license file (and optionally send you a USB dongle if you chose that activation type).

Third and final step is to copy the license file we send you to your telephony server. If you chose USB Dongle activation then there is one extra step: plug in the dongle and issue the “license usbdongle” command and send the code on screen to support@telium.io We will reply shortly thereafter with the pairing code for the dongle.

When you are all done restart the HAast (or HAfs or SECast) service and you will see in the event log, or from the web GUI, or from the telnet interface, that the system is running as the commercial edition (whichever edition you purchased)

The error you are seeing in the Asterisk CLI is due to an app not properly handling concurrent use of the AstDB (SQLite 3 database). When synchronizing the AstDB HAAst will briefly lock the database (with a SQL lock), at which point apps should queue their commands until the lock is released.

Most properly designed apps respect concurrency by checking for the lock, then either blocking or retrying for a period of time, to acquire the lock. An overly simplistic application might not check for a lock, and simply report an error (“database is locked”) following an attempt to write. We have seen this error before with FreePBX and a couple of open source Asterisk add ons.

Although the proper solution involves asking the app developer to correct their code, we realize that some developers have no interest in doing so (or become hostile if you suggest anything is wrong with their code). So until the developer in question fixes their code, we do offer a workaround.

Create an Asterisk pre-start event handler (/usr/local/haast/events/asterisk.start.pre) in HAAst containing the following code:


#!/bin/bash
sqlite3 /var/lib/asterisk/astdb.sqlite3 “PRAGMA journal_mode=wal”;


This will enable the “WAL” feature of SQLite3 – which effectively prevents reader and writer processes from locking each other out of the database. You can also issue this command from any bash prompt and you should see the response “wal”. If you don’t see this respnose, repeat the command every 10 seconds until “wal” is returned. (The command can fail if the database is already locked).

You can download the products directly from our website (without the need for a key/link). The “Free” edition you can download directly actually turns into the “Commercial” edition once you add a license file.

You can request your license files at any time, after you have installed the product. Once the product is installed and running, you must telnet to the built-in telnet server and there you must enter the command “license request”.

Answer the questions presented on screen, and then send the resulting license request file to support@telium.io (you will see more instructions on the telnet screen). In response you will get a license file (and optionally a USB dongle depending on the activation options you chose onscreen) from the Telium support team.

For more information on activation options see