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in reply to: Untarring error #6605
The library you downloaded is incomplete and/or corrupt. Try again to download the file. Before expanding the archive, check the md5sum
value of the downloaded file and compare it to the value shown on the Telium website for that file.Some users find that their browser cannot reliably download files – in which case we recommend using FTP instead to get the file.
in reply to: Web GUI access says error 500 #6604This problem can occur upon initial installation, or after an upgrades (if you deleted the contents of your /usr/local/haast/web_interface directory), and you have configured Apache to require a password when browsing the (virtual) directory. The problem is that your password file was not created (or was deleted during your upgrade). Please review section for 3.4.5 for details, but in summary you can create the
missing password file as follows:htpasswd -c /usr/local/haast/web_interface/.htpasswd user1
which will also prompt you for a password for the newly created user account named ‘user1’.
There is a known bug (in Ubuntu/Debian) relating to constantly changing MAC addresses for bonded interfaces. Further information can be found here: http://blog.widodh.nl/2015/09/ubuntu-and-the-changing-mac-address-withbonding/ or found on the Ubuntu bug tracker as bug 1288196.
The solution is that you must adopt one of the workarounds identified in the above article to avoid problems with HAAst functionality. Telium’s recommendation is to fix the MAC address for the bonded interface as follows (as recommended in the article):
auto bond0
iface bond0 inet manual
hwaddress fe:80:12:04:6d:6f
bond-slaves none
bond-mode 4
bond-miimon 100
bond-updelay 5
bond-downdelay 5and if your distro permits, re-use a MAC address for the bondX interface which matches one of the underlying physical MAC addresses.
in reply to: Segfault on start, or driver errors #6602Linux is complaining that something is missing. The most likely cause is that you are missing a prerequisite package. HAAst then tries to access a missing operating system library which crashes the program.
If you enabled the HAAst performance database option (writing to MySQL), but you skipped the installation steps involving MySQL drivers then you might see this error. The solution is to repeat/complete the steps in the Detailed Installation Guide relating to MySQL (sections 3.2 and 3.3)
If that’s not it, then recheck each prerequisite package as you likely missed one.
Telium’s engineering group is always interested to gather segfault information – so if you can provide direct SSH access we will take a look. (There is no cost to you, we just want to gather details). A segfault is rare and usually do to Linux prerequisites missing or misconfigured, but this is a top priority for our engineering team.
in reply to: No password on web GUI #6598Enterprise users often attach the management interface of HAAst to an IP on a management VLAN. Access to this VLAN is restricted to administrators, so in this case they usually don’t want to authenticate again – and that’s the default.
However, if you would like access to the HAAst web GUI to force authentication, you can add security using the steps outlined in section 3.4.5 of the installation guide (Secure the Web Interface). I’ll repeat the Linux command here to save you from digging out the manual:
htpasswd -c /usr/local/haast/web_interface/.htpasswd user1
The above line will create username ‘user1’ and then prompt for a password to be associated with the username. To reset the password just repeat the process.
in reply to: No password on web GUI #6601Enterprise users often attach the management interface of SecAst to an IP on a management VLAN, and access to the management VLAN is restricted. So with this setup administrators don’t want another level of authentication – so we leave it off by default.
However, if you would like to enforce authentication on the SecAst web GUI, you can add a username and password using the steps outlined in section 2.3.5 of the installation guide (Secure the Web Interface). I’ll repeat the Linux command here to save you from digging out the manual:
htpasswd -c /usr/local/secast/web_interface/.htpasswd user1
The above line will create username ‘user1’ and then prompt for a password to be associated with the username. After that the web GUI will require authentication to view the web page.
in reply to: Where can I find an installation manual #6597Look in the /docs folder of the package you downloaded. In there you will find a PDF document called Detailed_Installation_Guide.pdf which will take you through all of the steps involved in installation (getting the program installed), and key steps of configuration (making the program work the way you want).
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