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License requests go into the general support queue, which means response time for your license will match our general support response times. Our typical response time is 20 minutes, but during times of high demand it may extend as far as 4 hours. (By hour 4 engineering staff are being moved to support desks – so this doesn’t happen often).

If you are a Telium certified OEM/VAR partner then your requests will move to the head of the support queue. If you need USB Dongles sent in advance we recommend you provide at least 2 weeks notice.