Reply To: USB license key didn’t arrive

USB keys are sent with insurance, tracking, and signature required upon receipt. If they are lost by the courier (eg: UPS, Fedex) then we claim the insurance value ($150) and issue new keys to you at no cost.

However, in your case the item shows as delivered and signed for. We emailed you a copy of the name and signature of the individual who accepted the package (not posted for privacy reasons). Please check with this individual in case they have placed the package somewhere in your office or delivered to the wrong person.