Reply To: VICIDIAL cluster for outbound call center

Yes – you can create a high availability cluster for your VICIDIAL server, using our HAAst product. With HAAst you can have 2 VICIDIAL servers, and all clients will automatically connect to the active node (server). In case of any type of failure of the active node, the standby node will take over and agents can continue making calls through the other server. All of this happens automatically in the background.

There’s a lot more to it (HAAst will synchronize settings, voicemails, call scripts, VICIDIAL settings, etc) to ensure your nodes are always in sync and one node is always ready to take over, and HAAst will sense failures, control active nodes, etc. But the bottom line is that HAAst will solve your problem.