Reply To: Dialplan errors reported by Asterisk

Although unusual, this suggests that your FreePBX AstDB is corrupt or incomplete, and FreePBX is missing database entries needed by the dialplan. This can occur if you have installed a buggy FreePBX update, or FreePBX has crashed, etc.

There are four possible ways to correct the Asterisk database.

1. Restore the node from a backup
2. Request that FreePBX regenerate the Asterisk database using this BASH command (after stopping Asterisk). Note that some versions of FreePBX don’t support this command:
   
   curl https://SERVER/freepbx/admin/config.php?type=setup&display=devices&action=resetall

3. Recreate the Asterisk DB manually.
   • Stop FreePBX
   • Delete the /var/lib/asterisk/astdb.sqlite3
   • Start FreePBX
   • Edit & Submit each user
   • Click apply
4. Stop FreePBX on both peers and copy the file /var/lib/asterisk/astdb.sqlite3 from the working peer to the malfunctioning peer. (Be sure Asterisk is stopped on both systems before trying this).

Once corrected, be sure to resolve the underlying FreePBX/configuration/etc issue. As well, ensure that you have set the Asterisk database to synchronize in HAAst’s configuration file.