{"id":19129,"date":"2021-12-05T09:26:39","date_gmt":"2021-12-05T14:26:39","guid":{"rendered":"https:\/\/telium.io\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/"},"modified":"2024-06-27T16:35:54","modified_gmt":"2024-06-27T21:35:54","slug":"perguntas-frequentemente-feitas","status":"publish","type":"page","link":"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/","title":{"rendered":"Perguntas Frequentemente Feitas"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility lazyload headerheight\" style=\"--awb-background-position:right center;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#000000;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/banner-faq.jpg\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first fusion-no-small-visibility fusion-no-medium-visibility\" style=\"--awb-padding-top:125px;--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-image-element fusion-image-align-left in-legacy-container\" style=\"text-align:left;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"margin-right:25px;float:left;\"><img decoding=\"async\" width=\"354\" height=\"250\" title=\"faq-sign\" src=\"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/faq-sign.png\" data-orig-src=\"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/faq-sign.png\" alt class=\"lazyload img-responsive wp-image-8894\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27354%27%20height%3D%27250%27%20viewBox%3D%270%200%20354%20250%27%3E%3Crect%20width%3D%27354%27%20height%3D%27250%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/faq-sign-200x141.png 200w, https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/faq-sign.png 354w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 354px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last fusion-animated\" style=\"--awb-padding-top:50px;--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );\" data-animationType=\"zoomIn\" data-animationDuration=\"0.9\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-no-small-visibility fusion-no-medium-visibility fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#ffffff;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-right fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.4;\">Alta disponibilidade para FreeSWITCH<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:#ff6600;--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:18px;\"><h6 class=\"fusion-title-heading title-heading-right fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:18;--minFontSize:18;line-height:1.5;\">Perguntas frequentes sobre HAfs<\/h6><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns fusion-no-medium-visibility fusion-no-large-visibility lazyload\" style=\"--awb-border-color:#ff6600;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-size:cover;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/banner-faq-1024x308.jpg\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last mobileheader\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-title title fusion-title-3 fusion-no-medium-visibility fusion-no-large-visibility fusion-title-center fusion-title-text fusion-title-size-one mobilebreadcrumb\" style=\"--awb-text-color:#cfcfcf;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:1em;--awb-margin-right-small:0px;--awb-margin-bottom-small:1em;--awb-margin-left-small:0px;--awb-font-size:150%;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:25.5;line-height:1.4;\">HAFS<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #cfcfcf; font-size: 150%;\">\u00bb<\/span><\/p>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-no-medium-visibility fusion-no-large-visibility fusion-title-center fusion-title-text fusion-title-size-two mobilebreadcrumb\" style=\"--awb-text-color:#ff6600;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:1em;--awb-margin-right-small:0px;--awb-margin-bottom-small:1em;--awb-margin-left-small:0px;--awb-font-size:150%;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:25.5;line-height:1.5;\">PERGUNTAS FREQ\u00dcENTES<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"product-tabs\"><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-1 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/\"><i class=\"fa-book fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Overview<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-2 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/beneficios\/\"><i class=\"fa-life-ring fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Benefits<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-3 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/caracteristicas\/\"><i class=\"fa-check-double fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Features<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-4 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/tecnologia\/\"><i class=\"fa-microchip fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Technology<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-5 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/captura-de-tela\/\"><i class=\"fa-camera fa awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Screenshots<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-6 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/edicoes\/\"><i class=\"fa-check-circle fa awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Editions<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-large button-custom fusion-button-default button-7 fusion-button-span-no fusion-has-button-gradient cursor-default product-tab\" style=\"--button_accent_color:#fff;--button_accent_hover_color:#fff;--button_border_hover_color:#787878;--button_gradient_top_color:#ff6600;--button_gradient_bottom_color:#dd4400;--button_gradient_top_color_hover:#ff6600;--button_gradient_bottom_color_hover:#dd4400;--button_text_transform:none;\" target=\"_self\" href=\"#\"><i class=\"fa-question-circle fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">FAQ<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-8 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/download\/\"><i class=\"fa-download fa awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Download<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-9 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/precos-comprar\/\"><i class=\"fa-shopping-cart fa awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Pricing \/ Buy<\/span><\/a><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-3d button-medium button-default fusion-button-default button-10 fusion-button-span-no product-tab\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/licenca\/\"><i class=\"fa-gavel fa awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">License<\/span><\/a><\/div><h2 style=\"color: rgba(0,0,0,0);display: inline;font-size: 0em;\">faq<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-5 fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:30;line-height:1.5;\">T\u00f3pico<\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div>        \n    <div class=\"topicselect_wrapper\">\n      <select id=\"topic\">\n        <option value=\"+\">All<\/option>        <option value=\"T\" selected=\"selected\">Most Popular<\/option>\n        <option value=\"E\">Editions<\/option>\n        <option value=\"L\">Licensing<\/option>\n        <option value=\"F\">Functionality<\/option>\n        <option value=\"I\">Installation<\/option>\n        <option value=\"U\">Upgrade<\/option>\n        <option value=\"S\">Support<\/option>\n        <option value=\"C\">Compatibility<\/option>\n        <option value=\"R\">Resellers<\/option>\n        <option value=\"P\">Pricing<\/option>\n        <option value=\"M\">Miscellaneous<\/option>\n\n      <\/select>\n    <\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility fusion-no-medium-visibility\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility fusion-no-medium-visibility\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#efefef;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#efefef;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-6 fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:30;line-height:1.5;\">Perguntas Frequentemente Feitas<\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:17px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#8b8c97;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#000000;--awb-toggle-hover-accent-color:#ff6600;--awb-title-font-family:Tahoma, Geneva, sans-serif;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Work Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-19129-1\"><div class=\"fusion-panel panel-default topic_e topic_l topic_t initially-hidden panel-7d4dd78909a3f9279 fusion-toggle-has-divider\" id=\"faq6001\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7d4dd78909a3f9279\"><a aria-expanded=\"false\" aria-controls=\"7d4dd78909a3f9279\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#7d4dd78909a3f9279\" href=\"#7d4dd78909a3f9279\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you offer a trial version? &#091;6001&#093;<\/span><\/a><\/h4><\/div><div id=\"7d4dd78909a3f9279\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7d4dd78909a3f9279\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, it's called the Free Edition, and is suitable for companies wanting to test if the basic product functionality & compatibility meet their needs. In addition, the Free Edition is a functional and useful high availability add-on for home environments, more capable that any other DIY scripts, etc.  You can download the Free Edition directly from the Downloads tab.  If you need help during installation you can post your questions on the support forum.  (Telium support staff check and respond to forum questions at least once per week).<br><br>If you require access to the advanced features of the Commercial Edition we offer a time limited trial package which consists of an Unlimited trial license and support to help you get up and running (priced at 50% of the Unlimited).  <br><br>\r\n\r\n\r\n\r\nPlease note that in commercial environments you may not use the Free Edition of HAfs for more than 90 days.  See the License tab for more information.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s topic_i topic_t initially-hidden panel-ded422c1869a326cc fusion-toggle-has-divider\" id=\"faq6002\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ded422c1869a326cc\"><a aria-expanded=\"false\" aria-controls=\"ded422c1869a326cc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#ded422c1869a326cc\" href=\"#ded422c1869a326cc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I'm using the Free Edition.  Can I get support and installation assistance for free too? &#091;6002&#093;<\/span><\/a><\/h4><\/div><div id=\"ded422c1869a326cc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ded422c1869a326cc\"><div class=\"panel-body toggle-content fusion-clearfix\">No.  Support is reserved for paying customers only.  If you are doing a proof of concept (POC) then we recommend downloading the Free Edition of HAfs and purchasing 4 hours of Telium support for your POC, which will allow us to support you just as if you had purchased a full commercial license.  If your POC is successful then this investment can carry forward to your production environment since there is no difference between the Free and Commercial Editions of HAfs in terms of setup and configuration. If the Free Edition meets your needs and you are just looking for some help or advice during installation and configuration, then please visit the support forums.  You might find the answers to your questions are already there.<br><br>\r\n\r\nPlease note that in commercial environments you may not use the Free Edition of HAfs for more than 90 days.  See the License tab for more information.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f initially-hidden panel-70920e990ae0be9d3 fusion-toggle-has-divider\" id=\"faq6011\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_70920e990ae0be9d3\"><a aria-expanded=\"false\" aria-controls=\"70920e990ae0be9d3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#70920e990ae0be9d3\" href=\"#70920e990ae0be9d3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do you handle sharing a physical PRI\/T1 line between peers? &#091;6011&#093;<\/span><\/a><\/h4><\/div><div id=\"70920e990ae0be9d3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_70920e990ae0be9d3\"><div class=\"panel-body toggle-content fusion-clearfix\">There are many ways to handle this, but our clients have had success using PRI-to-SIP converters (eg: Digium and RedFone), or network \/ PC controllable AB switches (eg: beroNet 'berofos' failover switch, Electro Standards Laboratories 'Path Way' switch).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f initially-hidden panel-bfc35cb80d6a10ba4 fusion-toggle-has-divider\" id=\"faq6012\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bfc35cb80d6a10ba4\"><a aria-expanded=\"false\" aria-controls=\"bfc35cb80d6a10ba4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#bfc35cb80d6a10ba4\" href=\"#bfc35cb80d6a10ba4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do you handle sharing physical analog lines\/trunks between peers? &#091;6012&#093;<\/span><\/a><\/h4><\/div><div id=\"bfc35cb80d6a10ba4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bfc35cb80d6a10ba4\"><div class=\"panel-body toggle-content fusion-clearfix\">There are many ways to handle this, but our clients have had success using Analog-to-SIP gateways (eg: BeroNet FXO VoIP Gateway), or PC controllable A\/B switches (eg: beroNet 'berofos' failover switch, Electro Standards Laboratories 'Path Way' switch).  For best results use an Analog-to-SIP gateway, particularly if in an area with older Telco switching equipement.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-56a08727f072adb85 fusion-toggle-has-divider\" id=\"faq6017\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_56a08727f072adb85\"><a aria-expanded=\"false\" aria-controls=\"56a08727f072adb85\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#56a08727f072adb85\" href=\"#56a08727f072adb85\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are hardware changes (or virtual hardware changes) supported by your licensing? &#091;6017&#093;<\/span><\/a><\/h4><\/div><div id=\"56a08727f072adb85\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_56a08727f072adb85\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes - but it may depend on the license activation type you have selected.  If you chose 'USB Dongle', 'Cloud', or 'VLS', license activation then HAast will not care about any degree of hardware changes.  If you chose 'Hardware Fingerprint' license activation, then (physical or virtual) hardware changes may impact activation of the license.  The degree of change permitted depends on how much hardware there is to fingerprint (if there is little physical hardware to fingerprint then even a minor change may trigger deactivation).<br><br>\r\n\r\nIf you chose 'hardware fingerprint' activation and cause your license to deactivate due to hardware change, then we can issue you a new license at no charge (assuming the system is covered by a maintenance agreement, and the degree of change is minor).  If you do not have a maintenance agreement in place, or the degree of change is major, then you would have to purchase a new license.  Please note that the license service that Telium uses will NOT allow us to generate a new license if the maintenance agreement has expired.<br><br>\r\n\r\nIf you need a new 'hardware fingerprint' license then you will have to purchase an entirely new HAast license.  (We may however offer a 25% price discount if the device being relicensed has a fingerprint very similar to the old license )  As well, please ensure that you activate HAast only once it is installed on the final platform of your choice, and that you pick the activation type that's right for you.  Please visit <a href=\"https:\/\/telium.io\/pt-br\/ativacao\/\" target=\"_blank\">https:\/\/telium.io\/pt-br\/ativacao\/<\/a> for more information on license activation types.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c initially-hidden panel-fa7268916a4ddacd5 fusion-toggle-has-divider\" id=\"faq6021\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fa7268916a4ddacd5\"><a aria-expanded=\"false\" aria-controls=\"fa7268916a4ddacd5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#fa7268916a4ddacd5\" href=\"#fa7268916a4ddacd5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does your product work with every Linux flavour\/distribution? &#091;6021&#093;<\/span><\/a><\/h4><\/div><div id=\"fa7268916a4ddacd5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fa7268916a4ddacd5\"><div class=\"panel-body toggle-content fusion-clearfix\">The subtle differences between Linux distributions make it difficult for a single binary to work everywhere.  To address this, Telium compiles and tests HAfs on the most popular platforms and architectures.  If you don't see your distribution\/architecture on the download page, then Telium can create a custom compilation for you.\r\n<br><br>\r\nIf your are an OEM partner then Telium will create the custom one-time compilation at no charge.  If you are a retail \/ low volume customer then Telium will charge a fee equivalent to 8 service hours to create and test the custom compilation, on a Linux distribution we can install and test in our QA and Release labs.  Every subsequent update compiled for that distribution will cost the same, or Telium can negotiate an annual fee to make that distribution part of the ongoing release cycle.\r\n<br><br>\r\nIn the case of non-PC hardware (eg: Rasbery Pi), there will be an additional fee for compilation since Telium will have to create an entire development toolchain for the device.  In the case of Linux distros customized for specific vendor hardware, or which operates in the cloud, Telium must charge additional fees to procure or lease equipment, maintain external services, extend our development environment into a cloud, etc.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s initially-hidden panel-dc2f6adca32b4819b fusion-toggle-has-divider\" id=\"faq6025\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_dc2f6adca32b4819b\"><a aria-expanded=\"false\" aria-controls=\"dc2f6adca32b4819b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#dc2f6adca32b4819b\" href=\"#dc2f6adca32b4819b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are your business and support hours? &#091;6025&#093;<\/span><\/a><\/h4><\/div><div id=\"dc2f6adca32b4819b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_dc2f6adca32b4819b\"><div class=\"panel-body toggle-content fusion-clearfix\">Our business hours are Monday to Friday, 9am to 5pm Eastern time.  Our support hours mirror our business hours, but 24\/7 support is available on a contract basis (priced based on the systems under contract).  Our engineers will respond to support requests, product information requests, and licensing requests outside of business hours on a best effort basis (for anyone not covered by a 24\/7 support agreement).  Support is not available during statutory holidays or periods of company shutdown, with the exception of contracted 24\/7 support.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_u topic_l initially-hidden panel-43a25ca4e5669dd57 fusion-toggle-has-divider\" id=\"faq6029\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_43a25ca4e5669dd57\"><a aria-expanded=\"false\" aria-controls=\"43a25ca4e5669dd57\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#43a25ca4e5669dd57\" href=\"#43a25ca4e5669dd57\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I have a 3 year old version and have identified a bug.  Will you fix it? &#091;6029&#093;<\/span><\/a><\/h4><\/div><div id=\"43a25ca4e5669dd57\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_43a25ca4e5669dd57\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes!  We want to know about it, and we want to fix it.  If we have not discovered this bug yet, then we will also give you a no-charge maintenance agreement covering upgrades to the new version - even if your maintenance agreement expired years ago.  If we have already discovered this bug, then we will let you know and you would have to upgrade under an update subscription to get the latest version (See FAQ 6027 & FAQ 6028)<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i topic_l initially-hidden panel-29e8ccfc8d5bb9272 fusion-toggle-has-divider\" id=\"faq6030\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_29e8ccfc8d5bb9272\"><a aria-expanded=\"false\" aria-controls=\"29e8ccfc8d5bb9272\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#29e8ccfc8d5bb9272\" href=\"#29e8ccfc8d5bb9272\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does a new license purchase come with a maintenance agreement? &#091;6030&#093;<\/span><\/a><\/h4><\/div><div id=\"29e8ccfc8d5bb9272\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_29e8ccfc8d5bb9272\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  Each license comes with a 3 month maintenance agreement.  This allows for support as well as free upgrades during that period.  If you wish to extend the maintenance agreement effective period then you must purchase an annual maintenance agreement (while the licensed copy is still covered by an agreement).  If you let your maintenance agreement expire then you will have to repurchase HAast.  (See FAQ 6028)<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r topic_p initially-hidden panel-b0edcadffb860ada7 fusion-toggle-has-divider\" id=\"faq6033\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b0edcadffb860ada7\"><a aria-expanded=\"false\" aria-controls=\"b0edcadffb860ada7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#b0edcadffb860ada7\" href=\"#b0edcadffb860ada7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I'm a reseller, can I get a discount? &#091;6033&#093;<\/span><\/a><\/h4><\/div><div id=\"b0edcadffb860ada7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b0edcadffb860ada7\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  Our channel programs are now completely volume based. We have 4 discount levels, the first is reached when you purchase a total of 10 Unlimited licenses (or the equivalent of 250 Flex lines).  We only make additional reseller information available after you have reached this first volume level. If you purchase all 10 CU licenses (or 250 CF lines) at once, we will apply a first tier reseller credit towards that purchase.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_p initially-hidden panel-d34a19e551dba188d fusion-toggle-has-divider\" id=\"faq6034\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d34a19e551dba188d\"><a aria-expanded=\"false\" aria-controls=\"d34a19e551dba188d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#d34a19e551dba188d\" href=\"#d34a19e551dba188d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I will buy many copies for my company.  Can I get a discount from 'list price'? &#091;6034&#093;<\/span><\/a><\/h4><\/div><div id=\"d34a19e551dba188d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d34a19e551dba188d\"><div class=\"panel-body toggle-content fusion-clearfix\">Possibly.  If you purchase a large quantity of licenses (100 or more in a single purchase) directly from Telium then you may qualify for our OEM program.  However, to avoid competing with resellers we do not generally apply discounts to end-user \/ low volume sales.  Please visit <a href=\"https:\/\/telium.io\/pt-br\/oem\/\" target=\"_blank\">https:\/\/telium.io\/pt-br\/oem\/<\/a> for more information on our OEM program or contact support@telium.io for assistance.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-7f732f0b6f987802a fusion-toggle-has-divider\" id=\"faq6038\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7f732f0b6f987802a\"><a aria-expanded=\"false\" aria-controls=\"7f732f0b6f987802a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#7f732f0b6f987802a\" href=\"#7f732f0b6f987802a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I didn't buy enough simultaneous calls, can I add more lines to an existing installation? &#091;6038&#093;<\/span><\/a><\/h4><\/div><div id=\"7f732f0b6f987802a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7f732f0b6f987802a\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  You can always add more lines to an existing HAast installation while it is covered by a maintenance agreement.  Just contact us (see above) and let us know the license number and the number of *additional* lines you wish to purchase.  Note that your line cost will increase by up to XX% (prorated) to cover the cost of a  maintenance agreement up to the end of the existing maintenance agreement effective period.  If your maintenance agreement has expired, then you will have to purchase a new license with the total number of lines necessary.  (See FAQ 6028)<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s initially-hidden panel-3a5f03adb541d3472 fusion-toggle-has-divider\" id=\"faq6042\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3a5f03adb541d3472\"><a aria-expanded=\"false\" aria-controls=\"3a5f03adb541d3472\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#3a5f03adb541d3472\" href=\"#3a5f03adb541d3472\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can Telium connect to our hosts using XXX VPN client? &#091;6042&#093;<\/span><\/a><\/h4><\/div><div id=\"3a5f03adb541d3472\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3a5f03adb541d3472\"><div class=\"panel-body toggle-content fusion-clearfix\">Telium understands the importance of protecting the corporate network, and is pleased to connect to your secure environment using VPN.  However, Telium cannot install custom VPN software for every client (there are a large number of open source and proprietary VPN clients out there).  By default, Telium will connect using any Microsoft Windows supported VPN protocol (PPTP\/L2TP\/IPSec\/IKEv2) or WireGuard.  If you need Telium to connect using any other protocol (or using a client tied to your VPN concentrator), then we must install your preferred VPN client in a virtual machine built just for you.  So if you can't use any of the above protocols or you cannot port forward from your public IP, then you must purchase an additional 2 hours of assistance to cover our costs to create a support virtual machine just for you.<br><br>\r\n\r\nIn general we recommend the WireGuard protocol due to it's simplicity of configuration, high level of security, and available open source implementations for most platforms.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m topic_f initially-hidden panel-a2c7dfb2dbe32226f fusion-toggle-has-divider\" id=\"faq6046\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a2c7dfb2dbe32226f\"><a aria-expanded=\"false\" aria-controls=\"a2c7dfb2dbe32226f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#a2c7dfb2dbe32226f\" href=\"#a2c7dfb2dbe32226f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do I need a Session Border Controller? &#091;6046&#093;<\/span><\/a><\/h4><\/div><div id=\"a2c7dfb2dbe32226f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a2c7dfb2dbe32226f\"><div class=\"panel-body toggle-content fusion-clearfix\">No - Session Border Controllers (SBC) are popular and can be beneficial when on-premises phones connect to an off-premises SIP switch (e.g.: Asterisk hosted by service provider, FreeSWITCH running in the cloud).  In the case of an on-premises SIP switch, a SBC offers little benefit.<br><br>HAfs does not require an SBC, and in fact we have even encountered problems with some (major brand name) SBC's which improperly implement RTP hairpinning (which can occur when HAfs clusters are spread over 2 data centers on separate subnets).  If you require or just want to use an SBC, we will work with you and the SBC vendor to maximize compatibility.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c initially-hidden panel-9639175a84b0a71d2 fusion-toggle-has-divider\" id=\"faq6050\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9639175a84b0a71d2\"><a aria-expanded=\"false\" aria-controls=\"9639175a84b0a71d2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#9639175a84b0a71d2\" href=\"#9639175a84b0a71d2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I run HAfs with Asterisk\u00ae in the cloud (like AWS\u00ae, Azure\u00ae, Cloud Foundry\u00ae, etc)? &#091;6050&#093;<\/span><\/a><\/h4><\/div><div id=\"9639175a84b0a71d2\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9639175a84b0a71d2\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  HAfs is fully compatible with Amazon Web Services and other public cloud services.  We have worked with our license library provider and major cloud providers to ensure our license activation models withstand (virtual) hardware changes, power on\/off, movement to new hosts, etc.<br><br>\r\n\r\nWhen you select your activation type (at licensing time) you can chose Hardware Fingerprint (if supported by the particular cloud provider) or Cloud activation.  Hardware Fingerprint activation is tied to your cloud instance ID and MAC address of your virtual machine (so don't delete the instance or change MAC addresses), and can operate standalone.  Cloud activation is not tied to any hardware or instance ID (but attempting to start more than one instance will deactivate the license), but must maintain contact with the cloud based license server.<br><br>\r\n\r\nYou can choose the activation type that best meets your needs.  Please note that if you invalidate your license then we cannot offer a free replacement (license validity is controlled by our license provider) - you would have to purchase an entirely new license in that case.  So don't delete your instance or attempt to run multiple instances using the same license, or the license will be permanently invalidated.<br><br>\r\n\r\nNote that some customers extend their VPC into their corporate data network.  This makes it possible to use Dongle based activation (with USB over IP), and offers considerable flexibility in licensing.  However, this is an advanced topic and is beyond a FAQ.  See https:\/\/docs.aws.amazon.com\/vpc\/latest\/userguide\/Extend_VPCs.html for an example on AWS.<br><br>\r\n\r\nOnce every one or two years cloud providers might change how their instances reports license related information.  In the event of such a change our license library provider will provide us with an update, and we will in turn provide you with update product (and optionally an update license - if your instance is covered by a maintenance agreement).\r\n\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c topic_l initially-hidden panel-8a724fe5760b4d0c5 fusion-toggle-has-divider\" id=\"faq6051\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8a724fe5760b4d0c5\"><a aria-expanded=\"false\" aria-controls=\"8a724fe5760b4d0c5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#8a724fe5760b4d0c5\" href=\"#8a724fe5760b4d0c5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you support running in a virtual machine or container? &#091;6051&#093;<\/span><\/a><\/h4><\/div><div id=\"8a724fe5760b4d0c5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8a724fe5760b4d0c5\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, our software and our licensing system support virtual machines and containers. Since a VM\/container is too generic for our software to fingerprint (for hardware fingerprint activation), choose one of the other 3 activation types that best suits your needs.  Note that if you use a container then you must have access to the underlying physical host.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f topic_i initially-hidden panel-e9e919c5550dc0006 fusion-toggle-has-divider\" id=\"faq6052\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e9e919c5550dc0006\"><a aria-expanded=\"false\" aria-controls=\"e9e919c5550dc0006\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#e9e919c5550dc0006\" href=\"#e9e919c5550dc0006\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can the VoIP and Management IP's be on the same subnet &#091;6052&#093;<\/span><\/a><\/h4><\/div><div id=\"e9e919c5550dc0006\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e9e919c5550dc0006\"><div class=\"panel-body toggle-content fusion-clearfix\">No.  Whether you separate the management and VoIP traffic onto different physical NIC's, or place them both on the same physical NIC, it is imperative the management and VoIP IP's are not on the same subnet.<br><br>If you are an advanced administrator you can setup overlapping subnets or use the same subnet, but you must set iproute options to restrict in\/out traffic to the same NIC, set route policies, etc.  Use of overlapping subnets is not officially supported by Telium.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r initially-hidden panel-a32e3b7c230147f76 fusion-toggle-has-divider\" id=\"faq6053\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a32e3b7c230147f76\"><a aria-expanded=\"false\" aria-controls=\"a32e3b7c230147f76\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#a32e3b7c230147f76\" href=\"#a32e3b7c230147f76\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What type of distributor programs do you have? &#091;6053&#093;<\/span><\/a><\/h4><\/div><div id=\"a32e3b7c230147f76\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a32e3b7c230147f76\"><div class=\"panel-body toggle-content fusion-clearfix\">We have channel programs for VAR's, OEM's, ITSP's, and integration\/service companies.  For details please contact Telium directly.\r\n\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i initially-hidden panel-ff56eb2fd8e5bfaa7 fusion-toggle-has-divider\" id=\"faq6057\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ff56eb2fd8e5bfaa7\"><a aria-expanded=\"false\" aria-controls=\"ff56eb2fd8e5bfaa7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#ff56eb2fd8e5bfaa7\" href=\"#ff56eb2fd8e5bfaa7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Will you setup my cloud \/ VM \/ hardware for me? &#091;6057&#093;<\/span><\/a><\/h4><\/div><div id=\"ff56eb2fd8e5bfaa7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ff56eb2fd8e5bfaa7\"><div class=\"panel-body toggle-content fusion-clearfix\">No.  Due to the risks involved in setting up your infrastructure (e.g. one click can wipe out an entire VM), Telium will not directly make changes to your infrastructure.  This includes your cloud (eg: AWS), virtual machines (eg: ESXi), hardware (eg: via iLO\/iKVM), etc.  We may offer generic advice in regards to infrastructure, but will not make changes directly or offer advice unique to your installation if we consider the business risk too high.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r topic_p initially-hidden panel-bd1f4c11912a4bf3f fusion-toggle-has-divider\" id=\"faq6059\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bd1f4c11912a4bf3f\"><a aria-expanded=\"false\" aria-controls=\"bd1f4c11912a4bf3f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#bd1f4c11912a4bf3f\" href=\"#bd1f4c11912a4bf3f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I'm a reseller and want to buy 1 license.  Can I get discount pricing? &#091;6059&#093;<\/span><\/a><\/h4><\/div><div id=\"bd1f4c11912a4bf3f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bd1f4c11912a4bf3f\"><div class=\"panel-body toggle-content fusion-clearfix\">No.  Discount pricing is only available when buying a large volume of licenses.  Even though you may be a reseller, buying 1 license means you are purchasing at retail quantities and we cannot discount the price (our processing costs are no different than for a retail sale).  In the case of low-volume sales, we recommend adding a handling fee to your order to recover your costs.<br><br>There is one exception however; if you have at least one Telium Certified Engineer on staff then you do qualify for a discount even for a single license.  Telium is interested in building partners with a vested interest in proactively reselling our products.  If you invest in Telium product training, we will reciprocate with immediate product discounts.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r topic_p initially-hidden panel-5c73043a8d0145672 fusion-toggle-has-divider\" id=\"faq6060\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5c73043a8d0145672\"><a aria-expanded=\"false\" aria-controls=\"5c73043a8d0145672\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#5c73043a8d0145672\" href=\"#5c73043a8d0145672\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I'm an internet telephony service provider and host hundreds of clusters.  Can I get a price discount? &#091;6060&#093;<\/span><\/a><\/h4><\/div><div id=\"5c73043a8d0145672\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5c73043a8d0145672\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  Please visit <a href=\"https:\/\/telium.io\/pt-br\/iitsp\/\" target=\"_blank\">https:\/\/telium.io\/pt-br\/iitsp\/<\/a> for more information on our ITSP program. We offer volume discounts and other services to ITSP's \/ service providers to help them integrate HAast into their data centers and management systems.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-5710ab22caf76b0cc fusion-toggle-has-divider\" id=\"faq6061\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5710ab22caf76b0cc\"><a aria-expanded=\"false\" aria-controls=\"5710ab22caf76b0cc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#5710ab22caf76b0cc\" href=\"#5710ab22caf76b0cc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is activation and why does your software need it? &#091;6061&#093;<\/span><\/a><\/h4><\/div><div id=\"5710ab22caf76b0cc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5710ab22caf76b0cc\"><div class=\"panel-body toggle-content fusion-clearfix\">Activation is a way for software vendors to turn on the features you have paid for in the software you have purchased, and a way to prevent software theft (or pirating). In order to offer the greatest possible flexibility to customers and minimize inconvenience, Telium offers four different types of activation: Hardware fingerprint (just like Microsoft does with Windows), USB dongle, Cloud, and Volume License Server.  You can find out more information on how these four activation methods work here: <a href='http:\/\/www.telium.io\/activation'>www.telium.io\/activation<\/a><\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c topic_m initially-hidden panel-5375d6b2915fe2f30 fusion-toggle-has-divider\" id=\"faq6062\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5375d6b2915fe2f30\"><a aria-expanded=\"false\" aria-controls=\"5375d6b2915fe2f30\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#5375d6b2915fe2f30\" href=\"#5375d6b2915fe2f30\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What if your product is incompatible with my PBX? &#091;6062&#093;<\/span><\/a><\/h4><\/div><div id=\"5375d6b2915fe2f30\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5375d6b2915fe2f30\"><div class=\"panel-body toggle-content fusion-clearfix\">Telium offers a 100% money back guarantee so you can rest assured you don't waste your money.  Telium has adapted and evolved its software over many years to ensure compatibility with the broadest range of products and versions.  When Telium installs and configures one of its products it will either work as expected or we will provide a complete refund (fees, licences, etc).  The reason we are so confident is that we haven't yet found a PBX we could not integrate with.  \r\n\r\n<br><br>We have worked very hard to develop a stellar reputation as a trusted and reliable partner - we would not jeopardize our reputation for one sale.  Ask your account manager for more information about our guarantee.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_u initially-hidden panel-4f0e1120f985939a0 fusion-toggle-has-divider\" id=\"faq6063\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4f0e1120f985939a0\"><a aria-expanded=\"false\" aria-controls=\"4f0e1120f985939a0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#4f0e1120f985939a0\" href=\"#4f0e1120f985939a0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I buy 10 licenses but buy only 1 maintenance agreement? &#091;6063&#093;<\/span><\/a><\/h4><\/div><div id=\"4f0e1120f985939a0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4f0e1120f985939a0\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, just be sure you understand what that means.  The maintenance agreement allows you to receive ongoing support for your purchase, and to apply updates downloaded from our website.  If you only buy one maintenance agreement then only 1 of your 10 licenses is eligible for support, and only 1 of your 10 licenses will accept software updates (once the included maintenance period expires you will not be able to install updated software since the license will not be accepted, or if you do update the software then it will operate as the free edition).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s topic_l initially-hidden panel-70f73f8c9c4d0ad71 fusion-toggle-has-divider\" id=\"faq6064\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_70f73f8c9c4d0ad71\"><a aria-expanded=\"false\" aria-controls=\"70f73f8c9c4d0ad71\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#70f73f8c9c4d0ad71\" href=\"#70f73f8c9c4d0ad71\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do I need to renew my license, or maintenance agreement? &#091;6064&#093;<\/span><\/a><\/h4><\/div><div id=\"70f73f8c9c4d0ad71\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_70f73f8c9c4d0ad71\"><div class=\"panel-body toggle-content fusion-clearfix\">If you have purchased a permanent license (i.e. not subscription) then you don't ever have to renew that license - it lasts forever.  Your permanent license can be tied to your computing hardware, a USB dongle, or an AWS instance ID.  As long as you have those, your license will remain active.  <br><br>Each license comes with a 90 day maintenance agreement, which you can extend to 1 year and then renew in one year increments.  The maintenance agreement is optional but provides a variety of benefits including: 1. ongoing technical support, 2. free product upgrades, 3. potential to generate new\/updated licenses if you change hardware, and more.  Note that once a maintenance agreement has expired, then you can no longer extend\/add a maintenance agreement to the underlying product license.  For example, if you wish to upgrade the product while it is not covered by a maintenance agreement, you would have to pay full price for a new license.  <\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m topic_r initially-hidden panel-a27bb2cd9c317e25d fusion-toggle-has-divider\" id=\"faq6065\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a27bb2cd9c317e25d\"><a aria-expanded=\"false\" aria-controls=\"a27bb2cd9c317e25d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#a27bb2cd9c317e25d\" href=\"#a27bb2cd9c317e25d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you sign or approve additional contracts\/documents? &#091;6065&#093;<\/span><\/a><\/h4><\/div><div id=\"a27bb2cd9c317e25d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a27bb2cd9c317e25d\"><div class=\"panel-body toggle-content fusion-clearfix\">We realize that some customers (and resellers) may require Telium sign additional agreements such as partnership agreements, letters to bankers\/financers, terms &amp; conditions, or complete vendor forms, acquire vendor ID's, etc.  Telium is pleased to consider and sign any reasonable agreements\/forms, but these require review by our outside legal counsel and our executive.  As Telium must offset these costs, a surcharge of $2000 per page is applied, and must be paid for before the documents are processed.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s initially-hidden panel-e7982aec0cba40dc7 fusion-toggle-has-divider\" id=\"faq6066\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e7982aec0cba40dc7\"><a aria-expanded=\"false\" aria-controls=\"e7982aec0cba40dc7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#e7982aec0cba40dc7\" href=\"#e7982aec0cba40dc7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can Telium support help me through screen sharing of my console? &#091;6066&#093;<\/span><\/a><\/h4><\/div><div id=\"e7982aec0cba40dc7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e7982aec0cba40dc7\"><div class=\"panel-body toggle-content fusion-clearfix\">If the Telium Support Group (TSG) offers to connect to your nodes remotely, then they require a direct SSH connection.  (With optional VPN to connect to your network).  The support group cannot connect to KVM\/javascript consoles, VNC, RDP, GotoMyPC, or other screen sharing technologies.  The Telium Support Group runs diagnostic tools against HAfs directly, which requires access to the Linux HAfs socket, etc. which is not possible other than by direct SSH connection.  As well, for legal liability reasons, all support sessions are recorded and this is not possible\/practical with screen sharing sessions.  Please setup a port forward for each cluster node, as tunneling between nodes is problematic when failover changes routes, etc.  (It also allows us to use more automated scripts for diagnosis.) \r\n\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m initially-hidden panel-3da6d05d5916d46fc fusion-toggle-has-divider\" id=\"faq6067\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3da6d05d5916d46fc\"><a aria-expanded=\"false\" aria-controls=\"3da6d05d5916d46fc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#3da6d05d5916d46fc\" href=\"#3da6d05d5916d46fc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Will you answer all of my questions about SIP, and HA? &#091;6067&#093;<\/span><\/a><\/h4><\/div><div id=\"3da6d05d5916d46fc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3da6d05d5916d46fc\"><div class=\"panel-body toggle-content fusion-clearfix\">We would love to but we can't afford it.  Many people come to Telium confident that they know all about SIP, telephony, HAfs, and high availability and just need some product questions answered.  But after many hours of phone calls or numerous lengthy e-mails it turns out we have spent hours educating these people about HA, telephony, and SIP, as well as creating custom HA designs; we really haven't educated them on HAfs.  For this reason we often refer newcomers to product information and forums on our website.  Alternatively, customers who need design assistance are referred to our professional services group for consulting on an hourly fee basis.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_c initially-hidden panel-7962674aa563b712c fusion-toggle-has-divider\" id=\"faq6068\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7962674aa563b712c\"><a aria-expanded=\"false\" aria-controls=\"7962674aa563b712c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#7962674aa563b712c\" href=\"#7962674aa563b712c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are there any technical requirements to using your subscription (SaaS) license \/ edition? &#091;6068&#093;<\/span><\/a><\/h4><\/div><div id=\"7962674aa563b712c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7962674aa563b712c\"><div class=\"panel-body toggle-content fusion-clearfix\">From a compatibility standpoint there is no difference between our Free\/Flex\/Commercial editions; so if the Free edition works on your server then the others will work too.  From a connectivity standpoint, a subscription (SaaS) license must contact Telium servers to ask if the subscription is valid; so your environment must allow HAfs to contact Telium servers over the internet (to TCP port 443).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i topic_s initially-hidden panel-342f070512064e0b7 fusion-toggle-has-divider\" id=\"faq6069\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_342f070512064e0b7\"><a aria-expanded=\"false\" aria-controls=\"342f070512064e0b7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#342f070512064e0b7\" href=\"#342f070512064e0b7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can Telium perform installation or support using XXX remote desktop software? &#091;6069&#093;<\/span><\/a><\/h4><\/div><div id=\"342f070512064e0b7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_342f070512064e0b7\"><div class=\"panel-body toggle-content fusion-clearfix\">No.  Telium engineers require direct SSH access to the hosts.  Use of remote desktop (including TeamViewer, PC Anywhere, AnyDesk, RemotePC, LogMeIn, Javascript Console, etc) can causes considerable delays and errors.  If you must have installation occur using any remote desktop software then installation effort (and costs) will be doubled.<br><br>\r\nWe recommend that you publish the necessary SSH ports externally, or provide VPN access as noted in FAQ 6042<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c initially-hidden panel-137c3674dfffdcadf fusion-toggle-has-divider\" id=\"faq6070\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_137c3674dfffdcadf\"><a aria-expanded=\"false\" aria-controls=\"137c3674dfffdcadf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#137c3674dfffdcadf\" href=\"#137c3674dfffdcadf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you support non-X86 CPU's? &#091;6070&#093;<\/span><\/a><\/h4><\/div><div id=\"137c3674dfffdcadf\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_137c3674dfffdcadf\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  We build HAfs for a variety of different CPU architectures.  Due to CPU\/SBC issues We offer custom platform compilation to our OEM customers only.<br><br>\r\nUnlike generic PC platforms, SBC's may contain some significant differences in chipsets which would cause HAast to fail when probing hardware (to detect device failure).  For this reason we do not offer generic non-x86 software builds of HAast.<br><br>\r\nIf you are targeting a low power-CPU (eg: ARM) then we compile HAfs for the specific CPU model (eg: ARMv8.6-a) to minimize overall CPU load.  Compiling for a specific CPU model allows HAfs to take advantage of advanced instructions offered by the specific CPU.  We do no simply cross-compile for low power CPU's (e.g. ARM \/ OpenSPARC \/ RISC-V \/ etc.) for performance reasons - unless specifically requested by the OEM.  Note that Peerlink (inter-node) communications are encrypted, and encryption\/decryption operations benefit considerably from advanced CPU instructions.<br><br>\r\nIn addition to compiling HAfs, we also compile dependent libraries if not already available for the target platform, and optionally interface with onboard sensors for health monitoring. Upon request Telium can compile a complete telephony stack, OS, etc. and deliver a bootable MMC\/disk image.<br><br>\r\nPlease contact your account manager for pricing details.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m initially-hidden panel-e550c205880a3f9ad fusion-toggle-has-divider\" id=\"faq6071\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e550c205880a3f9ad\"><a aria-expanded=\"false\" aria-controls=\"e550c205880a3f9ad\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#e550c205880a3f9ad\" href=\"#e550c205880a3f9ad\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is there an extra charge for shipping me USB dongles? &#091;6071&#093;<\/span><\/a><\/h4><\/div><div id=\"e550c205880a3f9ad\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e550c205880a3f9ad\"><div class=\"panel-body toggle-content fusion-clearfix\">No.  Included in the license price of each product is the (optional) shipment of USB dongles.  This includes handling (our internal costs) and postage (shipping by postal service with tracking and insurance).  Telium uses the basic shipping offering which can deliver in as few as 5 days (or up to 3 weeks to countries like China or Russia).  This time may increase in the event of postal disruptions or Coronavirus.<br><br>\r\nIf you need expedited shipping then we can send the USB dongles overnight using UPS or FedEx.  Please note that you must pay the full cost of expedited shipping in advance, and that shipments will not leave Telium until payment for the license and shipping have been received in full.  Please contact Telium administration (admin@telium.io) with your mailing address to request a quote for expedited shipping.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s topic_m initially-hidden panel-345999a138264dbc9 fusion-toggle-has-divider\" id=\"faq6072\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_345999a138264dbc9\"><a aria-expanded=\"false\" aria-controls=\"345999a138264dbc9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#345999a138264dbc9\" href=\"#345999a138264dbc9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why don't you want my business? &#091;6072&#093;<\/span><\/a><\/h4><\/div><div id=\"345999a138264dbc9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_345999a138264dbc9\"><div class=\"panel-body toggle-content fusion-clearfix\">Although unusual, there are times when Telium must decline the sale of software or services.  For example:<br><br>\r\n\r\nIf the customer is a foreign government or military, then Canadian export controls may apply.  Telium may be restricted from selling particular goods and services, or the cost of providing those goods and services exceeds the profit on a project. <br><br>\r\n\r\nIf Telium signs an agreement with an existing customer to not sell to their competitors, or certain geographic regions, or markets, then we must decline an opportunity.  This situation is rare and only occurs for customers who purchase a large volume of Telium products.<br><br>\r\n\r\nIf a customer asks us to perform work for which we are not qualified, or we do not have the capacity to complete the job to our high standards, we will decline the opportunity.  We will not jeopardize our reputation by delivering poor quality work.<br><br>\r\n\r\nIf the cost of servicing a customer (or prospect) is excessive, then Telium must decline further sales (or quotes).  Telium will always consider the lifetime value of sales (historical) of any customer\/prospect before taking such action.  However, promises of future purchases alone do no justify excessive sales\/legal\/admin costs.  Similarly, customers who repeatedly signal their willingness to take legal action if they are dissatisfied with any aspect of a project will have the potential cost of such legal proceedings reflected in the overall cost of servicing them.<br><br>\r\n\r\nIf in the course of negotiations a customer (or prospect) attempts to coerce Telium into signing an unconscionable contract, accept unfair clauses, or attempt to establish an unfair business relationship, Telium will cease all business with that customer.  Similarly, opportunities presented by a customer\/prospect who does not negotiate in good faith will be declined.  Note that Telium will halt all dealings with a particular customer in such cases (i.e. if customer Department A is dealing in bad faith, then customer Department B will have it's business relationship terminated as well).   If a customer negotiates in bad faith, then the full cost of bidding\/negotiations is treated as customer overhead, possibly affecting the economics of all other projects being undertaken on behalf of that customer.<br><br>\r\n\r\nIf a customer is rude or disrespectful towards any Telium team member then a Telium manager or executive will step in as the point of contact for the customer.  If the inappropriate behaviour continues, then Telium will seek to resolve the issue with the customer, and if not resolvable Telium will terminate the commercial relationship with the customer.  Protecting employees is not just the right thing to do, we also have a legal obligation to ensure we don't condone a hostile work environment.<br><br>\r\n\r\nIf a customer requests that Telium participate in activities which are illegal or immoral, the account manager will attempt to find an acceptable alternative way forward with the customer.  If the customer makes participation in these activities essential for project progress, then Telium will terminate the commercial relationship with the customer.<br><br>\r\n\r\nIf a customer appears more interested in learning the names of our clients, details of our proprietary technology, names of key staff, etc. than the project\/opportunity, then Telium will attempt to proceed with the project using an arms length relationship (minimal contact between Telium staff and the customer).  If this is not possible, then Telium will terminate the commercial relationship with the customer.\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r topic_l initially-hidden panel-bb1e06d1d796d852a fusion-toggle-has-divider\" id=\"faq6073\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bb1e06d1d796d852a\"><a aria-expanded=\"false\" aria-controls=\"bb1e06d1d796d852a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#bb1e06d1d796d852a\" href=\"#bb1e06d1d796d852a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you offer a price discount for partners who need a license for development only? &#091;6073&#093;<\/span><\/a><\/h4><\/div><div id=\"bb1e06d1d796d852a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bb1e06d1d796d852a\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  If you are registered in the OEM, VAR, or other channel program then we do offer discounted licensing.  You can purchase up to 5 unlimited edition licenses of each product for $0 (free), but you still need to pay the full annual maintenance fee.  (This covers our license and support costs).<br><br>\r\n\r\nThe license you receive will be fully functional (everything enabled) but limited to 5 simultaneous calls.  This should satisfy all development needs.  Please note that these are Not For Resale (NFR) licenses, and you may not transfer these licenses to anyone outside of your organization.  If you require an unlimited edition license with no simultaneous call restrictions for development, then you would have to purchase a normal license (undiscounted).<br><br>\r\n\r\nYou may continue to use a developer license only while maintenance is active on that license.  If you let the maintenance expire (i.e. do not renew the annual maintenance) then you must cease use of the license.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r topic_p topic_m initially-hidden panel-112554314e5dd5479 fusion-toggle-has-divider\" id=\"faq6074\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_112554314e5dd5479\"><a aria-expanded=\"false\" aria-controls=\"112554314e5dd5479\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#112554314e5dd5479\" href=\"#112554314e5dd5479\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does this product meet the \u201cCommercial Product\u201d definition in FAR 2.101? &#091;6074&#093;<\/span><\/a><\/h4><\/div><div id=\"112554314e5dd5479\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_112554314e5dd5479\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, the Flex and Unlimited editions of HAfs meet the &quot;Commercial Product&quot; criteria as defined in Far 2.101 (FAC Number 2022-04, Effective Date 01\/30\/2022).\r\n<br><br>\r\nThe OEM edition of HAfs does not meet the criteria for &quot;Commercial Product&quot;.  The OEM edition may includes features and functionality not available to the general public, individuals, or certain foreign entities.  As well, pricing of the OEM edition depends on the included features and functionality, as well as any custom design, development, and other engineering time invested in creating the specific edition.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_i topic_s topic_m initially-hidden panel-2d781463077b53c5a fusion-toggle-has-divider\" id=\"faq6075\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2d781463077b53c5a\"><a aria-expanded=\"false\" aria-controls=\"2d781463077b53c5a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#2d781463077b53c5a\" href=\"#2d781463077b53c5a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you help support or setup third party hardware or software? &#091;6075&#093;<\/span><\/a><\/h4><\/div><div id=\"2d781463077b53c5a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2d781463077b53c5a\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  However, this support is not included with the HAfs maintenance agreement.  You would have to purchase hourly support separately, in 8 hour increments.  This allows the Telium support staff to familiarize themselves with the equipment and test thoroughly.  \r\n<br><br>\r\nIn some cases there will be additional charges as Telium will need to acquire or lease the hardware\/software in question to allow for Telium support staff to learn about the device.  Even if Telium has used such hardware\/software in the past, the 8 hour minimum is enforced for all products.\r\n<br><br>\r\nThe only exception to the above is if the hardware in question is purchased from Telium.  Third party hardware support is included with the base HAfs maintenance agreement, so Telium support staff can assist in the configuration and diagnosis of problems with the third party hardware.  Please note that Telium regularly tests and re-tests 3rd party software for devices it resells, and maintains it's own library of drivers, patches, and other tools.  Telium cannot provide any such drivers or tools unless the associated hardware was purchased directly from Telium.  (Telium cannot legally redistribute any such drivers\/patches\/tools).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_s initially-hidden panel-443d770b4809290e2 fusion-toggle-has-divider\" id=\"faq6076\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_443d770b4809290e2\"><a aria-expanded=\"false\" aria-controls=\"443d770b4809290e2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#443d770b4809290e2\" href=\"#443d770b4809290e2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you reactivate an expired maintenance agreement just this once? &#091;6076&#093;<\/span><\/a><\/h4><\/div><div id=\"443d770b4809290e2\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_443d770b4809290e2\"><div class=\"panel-body toggle-content fusion-clearfix\">Telium uses a third party service for its licensing technology, and all Telium goods and services which incorporate licensing must be managed through the third party licensing portal.  We cannot sell (i.e. reactivate) maintenance on a license once that license number is flagged as expired on the licensing portal.  The portal simply will not allow us to do so.\r\n<br><br>\r\n\r\nIf we were to sell a product or service which equates to, or is similar to, a maintenance agreement outside of the portal that jeopardizes our licensing agreement (since we have a revenue sharing agreement this equates to fraud).  We don\u2019t want to say no to any revenue, but we are constrained by a strict agreement and we must act accordingly.  If you have an existing license in operation that you want to reactivate then we do offer a 10% discount on license repurchase.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i topic_u topic_s topic_m initially-hidden panel-9c4b3d10169f086cc fusion-toggle-has-divider\" id=\"faq6077\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9c4b3d10169f086cc\"><a aria-expanded=\"false\" aria-controls=\"9c4b3d10169f086cc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#9c4b3d10169f086cc\" href=\"#9c4b3d10169f086cc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why can't I buy an hour of engineering time from Telium? &#091;6077&#093;<\/span><\/a><\/h4><\/div><div id=\"9c4b3d10169f086cc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9c4b3d10169f086cc\"><div class=\"panel-body toggle-content fusion-clearfix\">You are welcome to purchase technical support in 40 hour blocks.  This will provide you with hands on (SSH) assistance to solve Telium product installation\/configuration issues.  Communication is by e-mail only. You will be assisted by a technical support representative.  Assistance is delivered\/consumed in increments of 1 hour.  Please note that it is not economical for Telium to offer support in blocks of less than 40 hours.  All support hours purchased expire in 180 days.<br><br>\r\n\r\nTelium also undertakes professional service engagements to design, build, integrate, customize, etc. whatever you need.  These projects typically start in value at $1M USD, are managed by a project manager, and are staffed by Telium engineers and consultants.  Staff can work on site at your location or at Telium's offices in Waterloo Canada.  Communications is by phone\/video conference\/in person.<br><br>\r\n\r\nTelium might undertake a smaller professional services engagement depending on the nature of the project.  However, Telium does not normally divert engineering or management resources for smaller engagements. These engagements must be well defined and documented (by the customer) software development projects, and are undertaken for customers who have a substantial existing relationship with Telium.<br><br>\r\n\r\nProfessional service engagement fees are exclusive of any product license costs, third party product costs, or associated costs.  Neither support nor engineering staff can generate licenses unless an applicable maintenance agreement is already in place.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-b78ec01920ba854f5 fusion-toggle-has-divider\" id=\"faq6088\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b78ec01920ba854f5\"><a aria-expanded=\"false\" aria-controls=\"b78ec01920ba854f5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#b78ec01920ba854f5\" href=\"#b78ec01920ba854f5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I use the same license file on two hosts? &#091;6088&#093;<\/span><\/a><\/h4><\/div><div id=\"b78ec01920ba854f5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b78ec01920ba854f5\"><div class=\"panel-body toggle-content fusion-clearfix\">No, each host running a licensed copy of HAfs must hold a unique license file.  This applies regardless of activation method.<br><br>\r\n\r\nIn the case of cloud activation or VLS activation, the clients running the duplicate license will be downgraded to the free edition upon detection of the duplicate license.  After removing the duplicate license from the offending host, your must restart the HAfs service on both hosts.<br><br>\r\n\r\nIf you are using cloud activation, you must contact Telium support to request the license be unlocked.  Assuming the licenses in question are covered by a maintenance agreement then there is no charge for the unlock (up to 3 times per year).  After 3 unlocks, or if the product is not covered by a maintenance agreement, there is a $500 charge to unlock the license.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_f initially-hidden panel-ddf8b68bcb2bd6f3c fusion-toggle-has-divider\" id=\"faq6089\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ddf8b68bcb2bd6f3c\"><a aria-expanded=\"false\" aria-controls=\"ddf8b68bcb2bd6f3c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#ddf8b68bcb2bd6f3c\" href=\"#ddf8b68bcb2bd6f3c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I buy one license of HAfs ? &#091;6089&#093;<\/span><\/a><\/h4><\/div><div id=\"ddf8b68bcb2bd6f3c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ddf8b68bcb2bd6f3c\"><div class=\"panel-body toggle-content fusion-clearfix\">Usually the answer is yes.  But, we also reserve the right to set a minimum order quantity for particular customers\/industries.  In particular, if a customer has a lengthy and complex procurement cycle, requires agreement to their own contracts\/terms\/conditions , or generally incurs additional costs (legal, accounting, etc). then Telium will enforce a minimum order quantity (MOQ).  If the consumer is not known at the time of quote or purchase then a MOQ will apply, and may be adjusted upwards at time of purchase at Telium's discretion.<br><br>\r\n\r\nTelium tries to avoid enforcing an MOQ with any quote\/purchase.  However, if the sales team determines that servicing a particular customer involves an excessive level of cost then a MOQ will be in force.  MOQ levels may be 10\/50\/100 licenses depending on the situation.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s initially-hidden panel-b0f5ee2e72f74dc57 fusion-toggle-has-divider\" id=\"faq6090\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b0f5ee2e72f74dc57\"><a aria-expanded=\"false\" aria-controls=\"b0f5ee2e72f74dc57\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#b0f5ee2e72f74dc57\" href=\"#b0f5ee2e72f74dc57\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">My support expired, how can I get help? &#091;6090&#093;<\/span><\/a><\/h4><\/div><div id=\"b0f5ee2e72f74dc57\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b0f5ee2e72f74dc57\"><div class=\"panel-body toggle-content fusion-clearfix\">If your HAfs maintenance has expired then you can re-institute (i.e. purchase) a maintenance agreement + new base license and continue to receive full support and upgrades.  A second option is to purchase hourly support (2 hour minimum) and we can offer support for HAfs or anything else we are qualified to help with.  A third option is to post your question in the forums and then you can receive help from other users.  Telium's support team will also respond to forum questions on a best effort basis.<br><br>\r\n\r\nNOTE: due to spam problems users can only post questions to forums using the contact form.  If you have been directed to this FAQ by the technical support team then they have probably already posted the question for you.  Keep an eye on the posting to check for responses.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s initially-hidden panel-ad07d790dd3f1f11d fusion-toggle-has-divider\" id=\"faq6092\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ad07d790dd3f1f11d\"><a aria-expanded=\"false\" aria-controls=\"ad07d790dd3f1f11d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#ad07d790dd3f1f11d\" href=\"#ad07d790dd3f1f11d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How quickly will my support requests be answered? &#091;6092&#093;<\/span><\/a><\/h4><\/div><div id=\"ad07d790dd3f1f11d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ad07d790dd3f1f11d\"><div class=\"panel-body toggle-content fusion-clearfix\">It depends.  If you have a regular Maintenance Agreement for one of our commercial off the shelf products, then we strive to solve (not just respond) your problem within 2 hours.  If such a request is unanswered for more than 2 hours then we start moving engineers into the support department to help answer questions.  On the outside your problem should be resolved within 4 hours.<br><br>\r\n\r\nIf you have a priority maintenance agreement with 24\/7 support then your request follows a different path.  Your request moves to the head of the support queue.  If it is not responded to within 30 minutes the request is escalated to the account manager (ringing his cell phone wherever he\/she is, any time day or night).  If not responded to within 1 hour the VP Engineering and VP Sales & Service will receive similar notifications on their cell phones.  We strive to resolve all priority maintenance requests within 1 hour.  If your maintenance agreement contains an SLA \/ response time clause, then those terms override the above.<br><br>\r\n\r\nAll support requests start in a triage queue that is monitored 24\/7.  Requests fitting into either of the above categories are dealt with quickly in the timelines specified.  All other requests (e.g. after hours product information requests, technical requests from users of the Free Edition, technical requests from users with expired maintenance agreements) are dealt with on a best effort basis.  Some requests are forward to the admin \/ marketing team to answer, while others may be moved to the support forums.  Please note that the technical support team cannot provide free support for either the Free Edition, or expired licenses.  We realize that it can be frustrating not getting free support, but we need to cover the costs of our support department.  (So please don't send complaints about not getting support if you are not paying for support).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-f2f84a7b133e6f55e fusion-toggle-has-divider\" id=\"faq6094\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f2f84a7b133e6f55e\"><a aria-expanded=\"false\" aria-controls=\"f2f84a7b133e6f55e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#f2f84a7b133e6f55e\" href=\"#f2f84a7b133e6f55e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I run a VLS on my own physical\/virtual hardware? &#091;6094&#093;<\/span><\/a><\/h4><\/div><div id=\"f2f84a7b133e6f55e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f2f84a7b133e6f55e\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, but with conditions.  The licensing system used by Telium requires that the lowest link in the license chain be anchored to a physical device.  When using a VLS, it becomes the lowest link in the license chain and so it must by anchored to some physical device which has been certified by Telium's license provider.<br><br>\r\n\r\nIf you have purchased a physical server from Telium, then that device is already certified and the VLS can operate without any external cloud access\/dongle\/etc.  If you wish to use your own server to run the VLS, then you must provide a means to activate the VLS software (see https:\/\/telium.io\/en\/activation\/).<br><br>\r\n\r\nIf you plan to run the VLS natively on hardware (not virtualized), and that hardware has been certified by Telium's license software provider, then you will not need any external cloud access\/dongle\/etc since you can use Hardware Fingerprint activation.  Please provide the exact make & model of your planned VLS server to Telium before purchasing a software only VLS license, to ensure the resulting solution will meet your needs.<br><br>\r\n\r\nNote that the license provider does not publish a list of certified equipment, as they feel doing so may make it possible to reverse engineer how the license anchor operates.  Instead, we can submit and make & model of hardware and they will provide confirmation of certification.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m initially-hidden panel-a2ca4094ea850f274 fusion-toggle-has-divider\" id=\"faq6095\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a2ca4094ea850f274\"><a aria-expanded=\"false\" aria-controls=\"a2ca4094ea850f274\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#a2ca4094ea850f274\" href=\"#a2ca4094ea850f274\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">You referenced your corporate values, what are they? &#091;6095&#093;<\/span><\/a><\/h4><\/div><div id=\"a2ca4094ea850f274\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a2ca4094ea850f274\"><div class=\"panel-body toggle-content fusion-clearfix\">As a proudly Canadian corporation, we are committed to living our values every day, in every interaction. We believe that our strength lies in the trust and partnerships we build with you.<br><br>\r\n\r\n<b>Trustworthiness<\/b>: We place great trust in our clients, partners, and employees. We give you the benefit of the doubt and believe in your integrity, just as you believe in ours.<br><br>\r\n\r\n<b>Honesty & Transparency<\/b>: We are dedicated to being honest and up front with you. Our communication is clear and transparent, ensuring that you always know where we stand.<br><br>\r\n\r\n<b>Partnership Over Transactions<\/b>: Our focus is on building lasting partnerships rather than mere transactions. We are more interested in growing together and creating meaningful, long-term relationships.<br><br>\r\n\r\n<b>Integrity<\/b>: We uphold the highest standards of integrity in all our actions. Our commitment to ethical practices ensures that we always do what is right, not just what is easy.<br><br>\r\n\r\nWe seek to do business with companies that share our values and commitment to excellence. By aligning ourselves with partners who prioritize trust, honesty, and long-term relationships, we believe we can achieve mutual success and make a positive impact together.  Conversely, we try to avoid engaging with companies whose values are incompatible with our own (see FAQ 6072).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_f initially-hidden panel-d7acc5affa528df7b fusion-toggle-has-divider\" id=\"faq6154\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d7acc5affa528df7b\"><a aria-expanded=\"false\" aria-controls=\"d7acc5affa528df7b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#d7acc5affa528df7b\" href=\"#d7acc5affa528df7b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What level\/type of encryption does HAfs use? &#091;6154&#093;<\/span><\/a><\/h4><\/div><div id=\"d7acc5affa528df7b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d7acc5affa528df7b\"><div class=\"panel-body toggle-content fusion-clearfix\">By default HAfs uses 256-bit DES encryption for communication between nodes.  However, OEM editions (including editions sold to military, government, and security partners) may include 256-bit AES encryption.  The 256-bit AES encryption is only available upon request, and only as part of an OEM edition.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_m initially-hidden panel-0f1301f9e59637140 fusion-toggle-has-divider\" id=\"faq6155\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0f1301f9e59637140\"><a aria-expanded=\"false\" aria-controls=\"0f1301f9e59637140\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#0f1301f9e59637140\" href=\"#0f1301f9e59637140\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is needed to qualify for OEM edition? &#091;6155&#093;<\/span><\/a><\/h4><\/div><div id=\"0f1301f9e59637140\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0f1301f9e59637140\"><div class=\"panel-body toggle-content fusion-clearfix\">In order for Telium to sell the OEM edition of HAfs we must negotiate a license with the licensor.  Most OEM clients are looking for the Call Continuity module in particular, and although this was built by Telium, it is was created under contract for 2 large clients.  Telium has the exclusive right to resell this module, but the terms of each sale must be negotiated with the licensor.<br><br>\r\nThe licensing process is time consuming, somewhat tedious, and involves external legal fees for Telium (as well as legal fees for the licensor).  We must provide an application to the licensor describing in detail the product into which the Call Continuity module will be integrated, it's target market, volume forecasts, minimum purchase commitments, etc.  The time, effort, and legal fees involved with the process require us to restrict even starting the process to clients that we are confident will successfully conclude the process.  Note that applying for a license does not guarantee that one will be received (and the costs will be incurred regardless).  Applications have been rejected in the past without any reason shared with Telium.<br><br>\r\nThe license terms are similar even for a single copy (purchased or trial) license so we limit single copy licenses to clients who already purchase at the OEM volume level, or, with whom we have a long standing professional services relationship.  The OEM edition is not available for free\/trial\/single copy purchase otherwise.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i topic_u topic_s topic_c topic_m initially-hidden panel-075d6e9189e1b1a78 fusion-toggle-has-divider\" id=\"faq6156\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_075d6e9189e1b1a78\"><a aria-expanded=\"false\" aria-controls=\"075d6e9189e1b1a78\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#075d6e9189e1b1a78\" href=\"#075d6e9189e1b1a78\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you send me an old HAfs file? &#091;6156&#093;<\/span><\/a><\/h4><\/div><div id=\"075d6e9189e1b1a78\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_075d6e9189e1b1a78\"><div class=\"panel-body toggle-content fusion-clearfix\">In general we recommend that you save the HAfs package file you download from the Telium website at time of installation.  However, so long as you have a maintenance agreement in place, you should be able to download the latest package file and install it.  If for some reason you need the old package file (and your maintenance agreement is still active), we will try to restore an old package file from a backup for you.  Please note that we do not archive every release of every product, so we can't guarantee that we will find exactly what you are looking for.<br><br>\r\n\r\n\r\nIf you do not have an active Maintenance Agreement, then we will still do our best to help you.  In such a case we would charge for 4 hours of support time to find a particular (or closest) release package, restore it from an old backup, and place it on an FTP server for you.  There is no guarantee that the package we restore will be exactly the one you want, or that it will meet your needs, or even that your license will be compatible.  This type of work is on a best effort basis.\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s topic_p topic_m initially-hidden panel-48d7e448d7b45b2bd fusion-toggle-has-divider\" id=\"faq6157\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_48d7e448d7b45b2bd\"><a aria-expanded=\"false\" aria-controls=\"48d7e448d7b45b2bd\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#48d7e448d7b45b2bd\" href=\"#48d7e448d7b45b2bd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you offer recommendations on equipment? &#091;6157&#093;<\/span><\/a><\/h4><\/div><div id=\"48d7e448d7b45b2bd\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_48d7e448d7b45b2bd\"><div class=\"panel-body toggle-content fusion-clearfix\">If you have engaged Telium professional services then we are happy to make recommendations on third party hardware\/software.  However, if we do not have a signed engagement letter, then we have legal exposure from recommending equipment without having completed due diligence on your needs.  A signed engagement letter includes provisions to limit Telium's liability \/ exposure, and without this protection we cannot provide any advice.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s topic_p topic_m initially-hidden panel-90a07835db7a9d12f fusion-toggle-has-divider\" id=\"faq6162\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_90a07835db7a9d12f\"><a aria-expanded=\"false\" aria-controls=\"90a07835db7a9d12f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#90a07835db7a9d12f\" href=\"#90a07835db7a9d12f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you bid with us or help write a proposal? &#091;6162&#093;<\/span><\/a><\/h4><\/div><div id=\"90a07835db7a9d12f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_90a07835db7a9d12f\"><div class=\"panel-body toggle-content fusion-clearfix\">We are happy to subcontract or jointly bid on projects.  Before Telium applies any effort towards writing a whole\/portion of a proposal, we must ensure that our portion is substantial, and the rewards justify project and partner risk.  If your organization has never worked with Telium before then we may suggest a simple subcontract relationship for the work you would like us to undertake.  If we have successfully partnered in the past then Telium is more likely to undertake the cost and risk of joint bidding a project.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_p initially-hidden panel-f9862a593f8634f7e fusion-toggle-has-divider\" id=\"faq6200\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f9862a593f8634f7e\"><a aria-expanded=\"false\" aria-controls=\"f9862a593f8634f7e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#f9862a593f8634f7e\" href=\"#f9862a593f8634f7e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What payment terms do you offer? &#091;6200&#093;<\/span><\/a><\/h4><\/div><div id=\"f9862a593f8634f7e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f9862a593f8634f7e\"><div class=\"panel-body toggle-content fusion-clearfix\">Once a product (e.g. HAfs) license is issued it is permanent (i.e. cannot be revoked).  For this reason we require prepayment for all licensed products.<br><br>\r\n\r\nIf you have been accepted into Telium's reseller or OEM program, then you may qualify for payment terms.  Minimum order quantities, minimum purchase history, and confirmation as an established OEM\/VAR are required for acceptance into these programs.  Please contact your Telium account manager for more information.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-42e1e8e242e42ff92 fusion-toggle-has-divider\" id=\"faq6254\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_42e1e8e242e42ff92\"><a aria-expanded=\"false\" aria-controls=\"42e1e8e242e42ff92\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#42e1e8e242e42ff92\" href=\"#42e1e8e242e42ff92\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why can't I use dongle activation? &#091;6254&#093;<\/span><\/a><\/h4><\/div><div id=\"42e1e8e242e42ff92\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_42e1e8e242e42ff92\"><div class=\"panel-body toggle-content fusion-clearfix\">Retail (end user) software sales are required to use Hardware Fingerprint or Cloud activation.  This works exactly like Microsoft Office365 activation, and has been the industry standard for many years. <br><br> \r\nDongle activation is reserved for corporate, mission critical, and large volume sales.  These sales are exclusively through Telium partners (OEM\/ITSP\/VAR), who have invested substantially in Telium products and services.  Due to the increased risk of financial loss (USB Dongles can be bypassed), Telium relies on its partners to ensure that USB Dongles are sold only to end users with whom they have an established and trustworthy relationship.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-5983aacc29e0dfeab fusion-toggle-has-divider\" id=\"faq6255\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5983aacc29e0dfeab\"><a aria-expanded=\"false\" aria-controls=\"5983aacc29e0dfeab\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#5983aacc29e0dfeab\" href=\"#5983aacc29e0dfeab\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I activate my license over the network? &#091;6255&#093;<\/span><\/a><\/h4><\/div><div id=\"5983aacc29e0dfeab\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5983aacc29e0dfeab\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  The simplest way to do this is with a Volume License Server (VLS).  This avoids use of dongles and avoids the need for internet access.  Telium licenses can be activated over the local network.  VLS based licenses (and VLS units) are available to ITSP and OEM channel partners only.<br><br>\r\n\r\nIf you want to plug USB dongles into a remote network device visible to other computers on the network, then you would need a &quot;USB-over-IP&quot; device.  Telium maintains a list of certified hardware devices (see forum discussions), and we recommend you only use those to ensure cluster stability.  Use of remote USB dongles (over the network) requires a feature be enabled in the license.  This feature allows for temporary loss of dongle connectivity, re-initialization of remote dongles after network outage, etc.  Remote USB dongle based licenses are available through\/to OEM channel partners only, and Telium depends on its OEM channel partners to ensure remote dongle functionality is sold only to end users with whom they have an established and trustworthy relationship.<br><br>\r\n\r\nIf you are purchasing Telium product licenses at the retail level (not through a channel program or partner), then we do not recommend placing your USB dongle on a remote network device, and we cannot support this configuration.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-97024fe9b45ac9e20 fusion-toggle-has-divider\" id=\"faq6322\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_97024fe9b45ac9e20\"><a aria-expanded=\"false\" aria-controls=\"97024fe9b45ac9e20\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#97024fe9b45ac9e20\" href=\"#97024fe9b45ac9e20\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">My client runs many PBX's in a secure VM environment, how does that affect license activation? &#091;6322&#093;<\/span><\/a><\/h4><\/div><div id=\"97024fe9b45ac9e20\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_97024fe9b45ac9e20\"><div class=\"panel-body toggle-content fusion-clearfix\">It depends on what you mean by &quot;secure&quot;, and how many PBX's is &quot;many&quot;.  Consider these four scenarios:<br>\r\n1. The simplest solution is to use cloud activation, that's compatible with all VM's and scales easily regardless of how many PBX's.<br>\r\n2. If &quot;secure&quot; means no access to the internet, then using a USB dongle may be most appropriate.<br>\r\n3. if you cannot connect a USB dongle to the VM, then consider a network USB device or Volume License Server (VLS).<br>\r\n4. If &quot;many&quot; means more than 10 PBX's, then a VLS VM or appliance is most appropriate.<br><br>Please contact the Telium support group if you want further details or want to discuss which activation solution would work best for you.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-ebdac76ec318e67de fusion-toggle-has-divider\" id=\"faq6323\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ebdac76ec318e67de\"><a aria-expanded=\"false\" aria-controls=\"ebdac76ec318e67de\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#ebdac76ec318e67de\" href=\"#ebdac76ec318e67de\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What if I lose my USB Dongle or it is stolen? &#091;6323&#093;<\/span><\/a><\/h4><\/div><div id=\"ebdac76ec318e67de\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ebdac76ec318e67de\"><div class=\"panel-body toggle-content fusion-clearfix\">Your USB Dongle is like any other physical asset in your IT department, so you should insure it for loss\/fire\/theft\/etc., for the full value of the software.  Once paired, a dongle will continue to work for whomever holds it.<br><br>\r\n\r\nWe can replace one or more dongles, but their price will be the full amount of the software (less a 10% discount for replacing an existing installation).<br><br>\r\n\r\nIf your USB dongle was damaged in a fire you can send it to us and we will ask the manufacturer to extract the serial number (a $250 charge).  If the serial number can be confirmed then we will issue a replacement dongle at no charge (other than shipping).  However, if it's badly damaged this may be a waste of your money.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-330acbe760c7f3b70 fusion-toggle-has-divider\" id=\"faq6324\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_330acbe760c7f3b70\"><a aria-expanded=\"false\" aria-controls=\"330acbe760c7f3b70\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#330acbe760c7f3b70\" href=\"#330acbe760c7f3b70\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What if I lose my volume license server or it is stolen? &#091;6324&#093;<\/span><\/a><\/h4><\/div><div id=\"330acbe760c7f3b70\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_330acbe760c7f3b70\"><div class=\"panel-body toggle-content fusion-clearfix\">Your volume license server (VLS) is like any other physical asset in your IT department, so you should insure it for loss\/fire\/theft\/etc., for the full value of all software linked to that VLS.  A VLS will continue to work for whomever holds it, so its value is determined by the number and types of licenses linked to it.<br><br>\r\n\r\nWe can replace one or more licenses linked to a stolen VLS, but their price will be the full amount of the software (less a 10% discount for replacing an existing installation).<br><br>\r\n\r\nIf your VLS was activated using a USB Dongle then see FAQ 6323 for another recovery option.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-adc74f0566e84a1d0 fusion-toggle-has-divider\" id=\"faq6325\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_adc74f0566e84a1d0\"><a aria-expanded=\"false\" aria-controls=\"adc74f0566e84a1d0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#adc74f0566e84a1d0\" href=\"#adc74f0566e84a1d0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I activate the license if I am deploying into a secure environment which has lots of restrictions? &#091;6325&#093;<\/span><\/a><\/h4><\/div><div id=\"adc74f0566e84a1d0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_adc74f0566e84a1d0\"><div class=\"panel-body toggle-content fusion-clearfix\">Many clients deploy Telium products into secure environments with extensive restrictions.  This includes health care, military, government, emergency services, and other environments.\r\n\r\nTelium fully supports deploying into these environments and offers a variety of solutions to accommodate these scenarios: \r\n<a href='https:\/\/telium.io\/en\/activation-in-secure-environments' target='_blank'>https:\/\/telium.io\/en\/activation-in-secure-environments\/<\/a><\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s topic_m initially-hidden panel-c081363fd1dcc4bdf fusion-toggle-has-divider\" id=\"faq6326\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c081363fd1dcc4bdf\"><a aria-expanded=\"false\" aria-controls=\"c081363fd1dcc4bdf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#c081363fd1dcc4bdf\" href=\"#c081363fd1dcc4bdf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How far in advance can I prepay services? &#091;6326&#093;<\/span><\/a><\/h4><\/div><div id=\"c081363fd1dcc4bdf\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c081363fd1dcc4bdf\"><div class=\"panel-body toggle-content fusion-clearfix\">If you purchase professional services as part of your project, your account will be credited with the number of hours of service purchased (at the rate in effect at the time of purchase).  This credit remains active for 12 months.<br><br>\r\n\r\n\r\nAfter 12 months any outstanding balance will be forfeit.  For this reason we recommend purchasing only the number of hours required during the subsequent 12 month period.  Please note that if you enter into a separate contract with Telium then the terms of that agreement may supersede the above.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m topic_r initially-hidden panel-73bbf05c665e8fa69 fusion-toggle-has-divider\" id=\"faq6327\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_73bbf05c665e8fa69\"><a aria-expanded=\"false\" aria-controls=\"73bbf05c665e8fa69\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#73bbf05c665e8fa69\" href=\"#73bbf05c665e8fa69\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How quickly can I get my license and dongle? &#091;6327&#093;<\/span><\/a><\/h4><\/div><div id=\"73bbf05c665e8fa69\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_73bbf05c665e8fa69\"><div class=\"panel-body toggle-content fusion-clearfix\">In order to offer the best possible value we try to balance expediency with price.  In the event that your need is urgent we can help:<br><br>\r\n\r\n<strong>1. Payment:<\/strong> Wire transfer (SWIFT) offers the lowest cost method of payment (approximately $20 for the sender).  It can take between 3 and 21 business days to arrive.  If you need faster payment then PayPal (which includes credit card) may be preferable, as payment is normally confirmed within 2 hours.  However, you will incur a 3%-5% processing fee (as charged by PayPal).<br>\r\n\r\n<strong>2. Shipping:<\/strong> USB dongles are shipped by postal service at no charge to you.  It can take between 1 and 3 weeks for dongles to arrive depending on the destination country.  If you require your dongles more quickly we can ship then by courier (usually 2 business days until they arrive).  However, you will incur a shipping fee (as charged by the courier) which can range from $150 to $350 depending on destination country.<br>\r\n\r\n<strong>3. Activation:<\/strong> If you wish to begin full feature testing before USB dongles arrive we can provide temporary cloud based licenses.  These licenses can remain active for up to 90 days.<br><br>\r\n\r\nPlease ensure you leave sufficient time in your project schedule for the shipping and payment method you choose.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_t initially-hidden panel-93bca2daa682acab3 fusion-toggle-has-divider\" id=\"faq6330\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_93bca2daa682acab3\"><a aria-expanded=\"false\" aria-controls=\"93bca2daa682acab3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#93bca2daa682acab3\" href=\"#93bca2daa682acab3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How many licenses do I need for a pair of servers (Primary\/Backup)? &#091;6330&#093;<\/span><\/a><\/h4><\/div><div id=\"93bca2daa682acab3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_93bca2daa682acab3\"><div class=\"panel-body toggle-content fusion-clearfix\">One. A single HAfs license applies to a pair of servers, so if you buy a single license you can install HAfs on 2 servers (creating a clustered pair).  It should be noted that the 2 servers can be configured as equals (either server can remain active) or as primary\/backup (one server is only a backup and must return control to the primary when possible).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_e topic_l topic_t initially-hidden panel-07488b45bff2c0fa8 fusion-toggle-has-divider\" id=\"faq6331\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_07488b45bff2c0fa8\"><a aria-expanded=\"false\" aria-controls=\"07488b45bff2c0fa8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#07488b45bff2c0fa8\" href=\"#07488b45bff2c0fa8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The Commercial Flex edition is licensed by the simultaneous call, what does that mean? &#091;6331&#093;<\/span><\/a><\/h4><\/div><div id=\"07488b45bff2c0fa8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_07488b45bff2c0fa8\"><div class=\"panel-body toggle-content fusion-clearfix\">In order to keep HAfs's price to a minimum, the product can be licensed by the &quot;simultaneous call&quot;. So if your PBX will never have more than 5 calls in progress at once, then you need only purchase 5 lines; if your PBX will have 20 calls in progress at once, then you need to purchase 20 lines.  If your call volume will reach 50 calls in progress at once, then you can purchase the Unlimited edition instead, and not have to worry about call volumes.  Note that the 'flex' edition of HAfs introduces some other limitations to keep the edition price to a minimum.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f initially-hidden panel-ef38069f88abd4a3d fusion-toggle-has-divider\" id=\"faq6332\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ef38069f88abd4a3d\"><a aria-expanded=\"false\" aria-controls=\"ef38069f88abd4a3d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#ef38069f88abd4a3d\" href=\"#ef38069f88abd4a3d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does HAfs do load balancing? Doesn't a load balancer do the same as HAfs? &#091;6332&#093;<\/span><\/a><\/h4><\/div><div id=\"ef38069f88abd4a3d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ef38069f88abd4a3d\"><div class=\"panel-body toggle-content fusion-clearfix\">A load balancer performs a different function from high availability \/ clustering.  A load balancer distributes calls over multiple destinations, applying rules for load, sequence, etc.  A load balancer does not monitor the health of peers, synchronize settings or call data, transfer control based on network route availability, etc.  A load balancer can remove a PBX from the destination group if the PBX disappears completely, but it has no way of knowing if\/what\/how the destination PBX is able to handle the calls or even assess the health of the destination PBX.<br><br>HAfs on the other hand creates a high availability cluster out of a pair of Asterisk servers.  It monitors the health of the servers, neighbouring devices, network routes, the ability of the PBX to bridge calls, etc.  If a peers does not meet the health requirements then control is handed to the peer, and all configuration and call data is synchronized with the peer.  HAfs does not distribute calls to multiple PBX's like a load balancer does.<br><br>High availability is often used in conjunction with load balancing in very large deployments but they are not viewed as alternatives.  HAfs has been combined with load balancers in large scale deployments and we can provide more details or design assistance if you require.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f topic_e initially-hidden panel-29fc41249a11e2320 fusion-toggle-has-divider\" id=\"faq6333\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_29fc41249a11e2320\"><a aria-expanded=\"false\" aria-controls=\"29fc41249a11e2320\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#29fc41249a11e2320\" href=\"#29fc41249a11e2320\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can HAfs detect other external application\/device failures? &#091;6333&#093;<\/span><\/a><\/h4><\/div><div id=\"29fc41249a11e2320\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_29fc41249a11e2320\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, HAfs can be extended to test almost anything that offers an API\/CLI\/ReST interface, etc.  This involves a custom event handler and can be created by the client or by Telium as a custom development project. Note that this custom sensor feature is only available in the Unlimited edition of HAfs.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f topic_t initially-hidden panel-75c65a0b283b4fcaa fusion-toggle-has-divider\" id=\"faq6334\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_75c65a0b283b4fcaa\"><a aria-expanded=\"false\" aria-controls=\"75c65a0b283b4fcaa\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#75c65a0b283b4fcaa\" href=\"#75c65a0b283b4fcaa\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can the Active and Standby members be separated by a large distance? &#091;6334&#093;<\/span><\/a><\/h4><\/div><div id=\"75c65a0b283b4fcaa\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_75c65a0b283b4fcaa\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  Unlike simplistic 'clustering' solutions, HAfs pair members can be any distance apart. HAfs does not use any LAN-centric protocols like NFS, DRBD, SMB, etc. which break down over WAN's or variable latency networks. <br><br>HAfs is ideal for remote backup data centers and cross-state\/country\/continent disaster recovery centers.  HAfs automatically adjusts to compensate for high network latency, server responsiveness, connection variability, etc. to prevent accidental failover due to geographically distant peers.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f initially-hidden panel-60e30aa9b05db9ad3 fusion-toggle-has-divider\" id=\"faq6335\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_60e30aa9b05db9ad3\"><a aria-expanded=\"false\" aria-controls=\"60e30aa9b05db9ad3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#60e30aa9b05db9ad3\" href=\"#60e30aa9b05db9ad3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How fast a failover can I expect? &#091;6335&#093;<\/span><\/a><\/h4><\/div><div id=\"60e30aa9b05db9ad3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_60e30aa9b05db9ad3\"><div class=\"panel-body toggle-content fusion-clearfix\">The time from failure detection on one peer until FreeSWITCH starts on the other peer is normally 0.5 seconds.  After FreeSWITCH starts on the other peer the system becomes operational once it has loaded your hardware drivers, FreeSWITCH settings, etc. which can take several seconds.  A typical failover on a properly sized machine is under 7-15 seconds from detection until the peer has completely taken over.  However, some FreeSWITCH modules may delay startup by up to 30 seconds.<br><br>If failover exceeds 30 seconds you may have hardware performance issues, peripheral device driver loading\/unloading issues, etc.  We cannot guarantee a failover time for every possible hardware and software configuration but the above should serve as a reasonable guideline.  If you need assistance optimizing your failover time (or simply diagnosing the cause of failover delays) we would be pleased to assist you through our optional hourly support services.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i initially-hidden panel-11a0cff6ec243058d fusion-toggle-has-divider\" id=\"faq6336\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_11a0cff6ec243058d\"><a aria-expanded=\"false\" aria-controls=\"11a0cff6ec243058d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#11a0cff6ec243058d\" href=\"#11a0cff6ec243058d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do I need to know how to compile HAfs, use a Makefile, etc? &#091;6336&#093;<\/span><\/a><\/h4><\/div><div id=\"11a0cff6ec243058d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_11a0cff6ec243058d\"><div class=\"panel-body toggle-content fusion-clearfix\">No, HAfs comes pre-compiled for most major Linux distributions and architectures.  However, depending on the age\/distribution of your Linux OS you may have to find\/compile\/install prerequisite packages to ensure compatibility.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i initially-hidden panel-51723acc8aebe2192 fusion-toggle-has-divider\" id=\"faq6337\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_51723acc8aebe2192\"><a aria-expanded=\"false\" aria-controls=\"51723acc8aebe2192\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#51723acc8aebe2192\" href=\"#51723acc8aebe2192\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Will you set up HAfs for me? &#091;6337&#093;<\/span><\/a><\/h4><\/div><div id=\"51723acc8aebe2192\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_51723acc8aebe2192\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, if you like.  The license price includes support (see the editions page), but not setup for you.  If you are having difficulty during installation then you can contact us for help.  The Unlimited edition includes remote access (i.e. SSH) support for more hands-on problem resolution. <br><br>If you would like us to setup the software for you, you will need to purchase additional support hours.  The average time to setup HAfs is 4 hours (on 2 mirrored servers), and may go up from there depending on your environment and needs.<br><br>Please note that this estimate is based on direct SSH access (optionally through a VPN).  If we need to use a remote desktop (eg: RDP, Webex, Teamviewer) to an SSH console then installation time will increase by 100%.  If we need to use a remote desktop to a Java console \/ SSH emulator, then we generally discourage remote setup (due to lost\/duplicate keystrokes, etc), or increase installation time by 200%.  These increasing estimates are based on historical installation times, and reflect a decreasing ability to multitask or use automated scripts in our installation, etc.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_s initially-hidden panel-912342c6b0a823874 fusion-toggle-has-divider\" id=\"faq6338\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_912342c6b0a823874\"><a aria-expanded=\"false\" aria-controls=\"912342c6b0a823874\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#912342c6b0a823874\" href=\"#912342c6b0a823874\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you include support for HAfs? &#091;6338&#093;<\/span><\/a><\/h4><\/div><div id=\"912342c6b0a823874\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_912342c6b0a823874\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, details on the number of incidents and duration of support is available on the editions tab above. Note that included support is for HAast only.  If you require assistance with network design, Asterisk design, network concepts, etc. then this support is available at the hourly rates specified on the editions tab.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f initially-hidden panel-1818c8d3a349a5207 fusion-toggle-has-divider\" id=\"faq6339\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1818c8d3a349a5207\"><a aria-expanded=\"false\" aria-controls=\"1818c8d3a349a5207\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#1818c8d3a349a5207\" href=\"#1818c8d3a349a5207\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">If I use SECast with HAfs, are security settings, internal rules, blocked IP lists, etc. transferred upon failover? &#091;6339&#093;<\/span><\/a><\/h4><\/div><div id=\"1818c8d3a349a5207\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1818c8d3a349a5207\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  If you use SecAst in a HAfs cluster, then HAfs will transfer all of the above to ensure the active peer can pick up where the standby (failing) peer left off.  A HAfs + SecAst combination affords the cluster optimal security and fraud prevention, with both peers continually aware of threats and actions taken, and each peer immediately ready to take over for the other.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f topic_e initially-hidden panel-bd2d6dbd4539e15a3 fusion-toggle-has-divider\" id=\"faq6340\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bd2d6dbd4539e15a3\"><a aria-expanded=\"false\" aria-controls=\"bd2d6dbd4539e15a3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#bd2d6dbd4539e15a3\" href=\"#bd2d6dbd4539e15a3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does HAfs support synchronization of flat file and SQLite or MySQL (DB) configurations? &#091;6340&#093;<\/span><\/a><\/h4><\/div><div id=\"bd2d6dbd4539e15a3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bd2d6dbd4539e15a3\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, HAfs synchronizes files, directories, (MySQL) databases, and SQLite3 databases, at intervals you specify.  The synchronization parameters are user definable - and we include sample sync settings commonly used in basic FreeSWITCH\u00ae.  HAfs also has the ability to overwrite\/modify data after it has been copied to the standby peer, allowing for more customization of shared data.<br><br>Please note that HAfs does not synchronize PostgreSQL databases at this time.  This only affects FusionPBX users, but since this database is not used for cluster\/FreeSWITCH operations this database can be treated seperately.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f initially-hidden panel-2ad42b9ef796af628 fusion-toggle-has-divider\" id=\"faq6341\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2ad42b9ef796af628\"><a aria-expanded=\"false\" aria-controls=\"2ad42b9ef796af628\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#2ad42b9ef796af628\" href=\"#2ad42b9ef796af628\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does HAfs require special hardware to form a cluster or High Availability pair? &#091;6341&#093;<\/span><\/a><\/h4><\/div><div id=\"2ad42b9ef796af628\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2ad42b9ef796af628\"><div class=\"panel-body toggle-content fusion-clearfix\">No, one of the great features of HAfs is that you can take even an inexpensive pair of servers and create a high availability Asterisk cluster. HAfs is also simple to configure and maintain (many of our customers have abandoned other HA\/clustered Linux solutions because of complexity and premium hardware requirements).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c initially-hidden panel-31f06e4651e8bb6c1 fusion-toggle-has-divider\" id=\"faq6342\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_31f06e4651e8bb6c1\"><a aria-expanded=\"false\" aria-controls=\"31f06e4651e8bb6c1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#31f06e4651e8bb6c1\" href=\"#31f06e4651e8bb6c1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does HAfs work with every Linux flavour\/distribution? &#091;6342&#093;<\/span><\/a><\/h4><\/div><div id=\"31f06e4651e8bb6c1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_31f06e4651e8bb6c1\"><div class=\"panel-body toggle-content fusion-clearfix\">The subtle differences between Linux distributions make it difficult for a single binary to work on all distributions.  To address this, Telium compiles HAfs on the most popular platforms and architectures.  If you don't see your distribution\/architecture on the download page, then Telium will create a custom compilation for you - if you are purchasing at least 5 Unlimited licenses (or their equivalent lines).  In the case of non-PC hardware (eg: Rasbery Pi), there may be an additional fee for compilation.<br><br>HAfs supports most modern Linux distributions, including RedHat\/CentOS 6 or later, Ubuntu 12 or later, and Debian Squeeze or later.  As for other distrbutions, if they natively include Qt5 libraries then they are likely supported.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_e topic_l topic_t initially-hidden panel-04032dcff881af137 fusion-toggle-has-divider\" id=\"faq6343\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_04032dcff881af137\"><a aria-expanded=\"false\" aria-controls=\"04032dcff881af137\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#04032dcff881af137\" href=\"#04032dcff881af137\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is the difference between the Free and Commercial editions of HAfs? &#091;6343&#093;<\/span><\/a><\/h4><\/div><div id=\"04032dcff881af137\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_04032dcff881af137\"><div class=\"panel-body toggle-content fusion-clearfix\">Both editions are actually the same binary file, so they operate identically; however, some capacity limits have been introduced and features have been removed to create a free product offering.  Details of what features are available in each edition are listed on the editions tab above.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i initially-hidden panel-c10885bfd774c9b5c fusion-toggle-has-divider\" id=\"faq6344\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c10885bfd774c9b5c\"><a aria-expanded=\"false\" aria-controls=\"c10885bfd774c9b5c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#c10885bfd774c9b5c\" href=\"#c10885bfd774c9b5c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I'm not a Linux guru, can I install HAfs? &#091;6344&#093;<\/span><\/a><\/h4><\/div><div id=\"c10885bfd774c9b5c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c10885bfd774c9b5c\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, but you should be at least an intermediate Linux admin.  Installation involves editing config file settings, linking files, and installing packages using yum\/apt-get.  Depending on the age of your Linux distribution you may even have to find or compile a dependent package.  However, our detailed instructions can help an intermediate admin get HAfs up and running.<br><br>Aside from setting up HAfs, the admin must also configure Linux network settings and this is where installation often gets stuck.  If you are not comfortable with multihoming, default routes, route policy rules, ARP, etc. (within Linux) then consider purchasing hourly assistance along with your HAfs license. <br><br>If you are new to Linux then we would be pleased to perform the entire installation for you;  just purchase 4 hours of installation assistance (for a typical installation).  Note that product technical support does not include training on Linux, networking, multihoming, routing, etc.  If you are new to Linux but want to try installation yourself we recommend using the RedHat \/ CentOS Linux distribution as it has the most mature support environment, precompiled packages, etc.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_u topic_l initially-hidden panel-89af451bfe862a1a7 fusion-toggle-has-divider\" id=\"faq6345\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_89af451bfe862a1a7\"><a aria-expanded=\"false\" aria-controls=\"89af451bfe862a1a7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#89af451bfe862a1a7\" href=\"#89af451bfe862a1a7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I upgrade my server OS without affecting the HAfs license? &#091;6345&#093;<\/span><\/a><\/h4><\/div><div id=\"89af451bfe862a1a7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_89af451bfe862a1a7\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes - You can safely upgrade your OS or FreeSWITCH and then re-use your existing license.  If you are within your maintenance agreement period then you can also download and install the latest version of HAfs at no extra charge. If there is a change to your OS or BIOS (or the OS affects the BIOS), then your system may report hardware slightly differently, and in that case we can generate a new license for you at no charge.  (Our licensing tool allows license regeneration if it detects the changes are minor).  Please note that if you do not have an active maintenance contract, then Telium cannot generate a new license for you if something goes wrong during your upgrade.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m initially-hidden panel-1241c6f1f3d52f06b fusion-toggle-has-divider\" id=\"faq6346\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1241c6f1f3d52f06b\"><a aria-expanded=\"false\" aria-controls=\"1241c6f1f3d52f06b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#1241c6f1f3d52f06b\" href=\"#1241c6f1f3d52f06b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you customize HAfs for my unique needs? &#091;6346&#093;<\/span><\/a><\/h4><\/div><div id=\"1241c6f1f3d52f06b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1241c6f1f3d52f06b\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes! Sometimes your needs are just a bit outside the core functionality of HAfs, and the event handlers offered by HAfs don't meet your needs. We would be happy to quote a change to HAfs to customize it to your needs.  If you are purchasing 20 or more Unlimited licenses (or equivalent line licenses), we may include some changes\/enhancements to HAfs as part of the base license price.  If you are an integrator\/reseller looking for compatibility with 3rd party hardware\/software, please contact us for more details.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i topic_l initially-hidden panel-bcf13569e87875cdd fusion-toggle-has-divider\" id=\"faq6347\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bcf13569e87875cdd\"><a aria-expanded=\"false\" aria-controls=\"bcf13569e87875cdd\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#bcf13569e87875cdd\" href=\"#bcf13569e87875cdd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I get free updates and upgrades forever? &#091;6347&#093;<\/span><\/a><\/h4><\/div><div id=\"bcf13569e87875cdd\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bcf13569e87875cdd\"><div class=\"panel-body toggle-content fusion-clearfix\">If you are using the Free edition of HAfs then yes.  If you are using one of the Commercial editions then no (we would go out of business if we did that).  We do include free upgrades while your copy of HAfs is covered by a maintenance agreement.  If you wish to upgrade your copy of HAfs outside of the maintenance period then you would have to repurchase a full version of HAfs.  We do however offer a 10% discount when upgrading an existing license (i.e. using the same hardware as we have on file for that license).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_u initially-hidden panel-1658e4e2037bed78d fusion-toggle-has-divider\" id=\"faq6348\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1658e4e2037bed78d\"><a aria-expanded=\"false\" aria-controls=\"1658e4e2037bed78d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#1658e4e2037bed78d\" href=\"#1658e4e2037bed78d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I add a maintenance agreement to an existing license? &#091;6348&#093;<\/span><\/a><\/h4><\/div><div id=\"1658e4e2037bed78d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1658e4e2037bed78d\"><div class=\"panel-body toggle-content fusion-clearfix\">It depends.  If your copy of HAfs currently has a maintenance agreement in effect (i.e. you want to extend your agreement), then yes.  Otherwise you can no longer purchase a maintenance agreement, and instead would have to purchase a new license (but we offer a 10% discount if purchasing a license for the same device). Please note that once a maintenance agreement has expired our licensing system will refuse to generate a new license (the support staff have no way of extending the maintenance agreement).<br><br>If you are considering adding a maintenance agreement for the  purpose of upgrades view FAQ 6027 above.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c initially-hidden panel-b7a9b5990e07cf50b fusion-toggle-has-divider\" id=\"faq6349\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b7a9b5990e07cf50b\"><a aria-expanded=\"false\" aria-controls=\"b7a9b5990e07cf50b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#b7a9b5990e07cf50b\" href=\"#b7a9b5990e07cf50b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What version of FreeSWTCH is HAfs compatible with? &#091;6349&#093;<\/span><\/a><\/h4><\/div><div id=\"b7a9b5990e07cf50b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b7a9b5990e07cf50b\"><div class=\"panel-body toggle-content fusion-clearfix\">HAast has been designed to work with FreeSWITCH v8 1.10.7 onwards.  If you have a very recent release of FreeSWITCH please check with Telium to ensure we have certified it.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m initially-hidden panel-d5b7ed51528a47f33 fusion-toggle-has-divider\" id=\"faq6350\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d5b7ed51528a47f33\"><a aria-expanded=\"false\" aria-controls=\"d5b7ed51528a47f33\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#d5b7ed51528a47f33\" href=\"#d5b7ed51528a47f33\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What 3rd party licensed products are incorporated in HAfs? &#091;6350&#093;<\/span><\/a><\/h4><\/div><div id=\"d5b7ed51528a47f33\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d5b7ed51528a47f33\"><div class=\"panel-body toggle-content fusion-clearfix\">HAfs makes use of a variety of products\/libraries, all of which are properly licensed for inclusion in the HAfs product.  This product depends on Qt5 libraries created by Digia Oyj, Valimotie 21, 00380 Helsinki Finland Tel. +358 10 313 3000, available from www.digia.com.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m initially-hidden panel-efb12b4266a06c935 fusion-toggle-has-divider\" id=\"faq6351\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_efb12b4266a06c935\"><a aria-expanded=\"false\" aria-controls=\"efb12b4266a06c935\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#efb12b4266a06c935\" href=\"#efb12b4266a06c935\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What language is HAfs written in? &#091;6351&#093;<\/span><\/a><\/h4><\/div><div id=\"efb12b4266a06c935\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_efb12b4266a06c935\"><div class=\"panel-body toggle-content fusion-clearfix\">HAast is written entirely in C and C++.  The distributed package includes some shell (BASH) scripts to ease integration with different Linux distributions.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-583fff233fe0c8b42 fusion-toggle-has-divider\" id=\"faq6352\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_583fff233fe0c8b42\"><a aria-expanded=\"false\" aria-controls=\"583fff233fe0c8b42\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#583fff233fe0c8b42\" href=\"#583fff233fe0c8b42\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I transfer my HAfs license? &#091;6352&#093;<\/span><\/a><\/h4><\/div><div id=\"583fff233fe0c8b42\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_583fff233fe0c8b42\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  Licenses are perpetual and transferable between individuals or corporations (but are not transferrable between devices if using the Hardware Fingerprint activation option).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_u topic_m initially-hidden panel-80f5dd5510b4b5510 fusion-toggle-has-divider\" id=\"faq6353\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_80f5dd5510b4b5510\"><a aria-expanded=\"false\" aria-controls=\"80f5dd5510b4b5510\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#80f5dd5510b4b5510\" href=\"#80f5dd5510b4b5510\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I use HAfs to upgrade\/install the secondary node after upgrading\/installing the primary FreePBX\u00ae node? &#091;6353&#093;<\/span><\/a><\/h4><\/div><div id=\"80f5dd5510b4b5510\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_80f5dd5510b4b5510\"><div class=\"panel-body toggle-content fusion-clearfix\">We don't recommend it, unless you really know what you are doing.  While HAfs can sync all executables, libraries, etc. it's up to you to ensure every needed file is copied over.  If you haven't done that then HAfs mail fail to start or operate properly on the secondary node.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m initially-hidden panel-3aee6a8fb1b88c5bd fusion-toggle-has-divider\" id=\"faq6354\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3aee6a8fb1b88c5bd\"><a aria-expanded=\"false\" aria-controls=\"3aee6a8fb1b88c5bd\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#3aee6a8fb1b88c5bd\" href=\"#3aee6a8fb1b88c5bd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What does &quot;HAfs&quot; mean, and how is it pronounced? &#091;6354&#093;<\/span><\/a><\/h4><\/div><div id=\"3aee6a8fb1b88c5bd\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3aee6a8fb1b88c5bd\"><div class=\"panel-body toggle-content fusion-clearfix\">HAfs is an acronym for High Availability for FreeSWITCH.  Although some people sound out the name, we just say H-A-F-S.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r initially-hidden panel-d1825b257a7f126e9 fusion-toggle-has-divider\" id=\"faq6355\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d1825b257a7f126e9\"><a aria-expanded=\"false\" aria-controls=\"d1825b257a7f126e9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#d1825b257a7f126e9\" href=\"#d1825b257a7f126e9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Your HAfs product looks identical to product 'X', why? &#091;6355&#093;<\/span><\/a><\/h4><\/div><div id=\"d1825b257a7f126e9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d1825b257a7f126e9\"><div class=\"panel-body toggle-content fusion-clearfix\">HAfs is available for resale by integrators, for inclusion in their products and services, etc.  High volume integrators are permitted to rebrand the product, but Telium retains the rights to the products, licensing, and updates.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_t topic_m initially-hidden panel-f59549e92e886736d fusion-toggle-has-divider\" id=\"faq6357\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f59549e92e886736d\"><a aria-expanded=\"false\" aria-controls=\"f59549e92e886736d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#f59549e92e886736d\" href=\"#f59549e92e886736d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Who is the target market for HAfs? &#091;6357&#093;<\/span><\/a><\/h4><\/div><div id=\"f59549e92e886736d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f59549e92e886736d\"><div class=\"panel-body toggle-content fusion-clearfix\">HAfs is targeted at critical and\/or large-scale commercial installations of FreeSWITCH that demand high availability.  HAfs is also integrated into larger solutions which require a SIP switching engine that can survive all nature of failures.<br><br>\r\n\r\nCompanies can use HAfs to cost-effectively add high availability to their existing PBX's, or use HAfs as an inexpensive platform for building resilient SIP switching engines.  Although HAfs already includes a variety of automation interfaces, Telium regularly extends the API to meet the needs of customers.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_f initially-hidden panel-cb6bd5151cd2145d3 fusion-toggle-has-divider\" id=\"faq6358\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_cb6bd5151cd2145d3\"><a aria-expanded=\"false\" aria-controls=\"cb6bd5151cd2145d3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#cb6bd5151cd2145d3\" href=\"#cb6bd5151cd2145d3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Will calls in progress stay up during a failover? &#091;6358&#093;<\/span><\/a><\/h4><\/div><div id=\"cb6bd5151cd2145d3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_cb6bd5151cd2145d3\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes!  Both the Unlimited and OEM editions of HAFS include call continuity capabilities.  In the event of a node failure, the backup HAfs node will take over and all calls in progress will immediately transition to the new node.  The audio\/video stream (RTP) in use can transparently adapt as well, resulting in no loss of media (i.e. no dead audio \/ frozen video during transition).<br><br>\r\nHAfs includes many options for how to configure call continuity.  There are trade-offs between protecting the health of the backup node and increasing the percentage of calls that can be recovered.  In it's safest mode 95%+ of calls can be recovered, while in its least safe mode 100% of calls can be recovered.  Telium can help create an HA design which balances your needs with performance and resilience.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_u initially-hidden panel-6081491f492877177 fusion-toggle-has-divider\" id=\"faq6359\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6081491f492877177\"><a aria-expanded=\"false\" aria-controls=\"6081491f492877177\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#6081491f492877177\" href=\"#6081491f492877177\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I just replace the HAfs executable to upgrade my software version? &#091;6359&#093;<\/span><\/a><\/h4><\/div><div id=\"6081491f492877177\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6081491f492877177\"><div class=\"panel-body toggle-content fusion-clearfix\">No - or at least we don't recommend it.  We recommend you run the updatefiles.sh script from the install_files directory in the source package you downloaded.  This will upgrade all HAfs files to the latest version (you need only restart the HAfs service afterwards to apply the update).<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c initially-hidden panel-009574847f3a04214 fusion-toggle-has-divider\" id=\"faq6360\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_009574847f3a04214\"><a aria-expanded=\"false\" aria-controls=\"009574847f3a04214\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#009574847f3a04214\" href=\"#009574847f3a04214\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I run HAfs with FreeSWITCH\u00ae in the cloud (like AWS\u00ae, Azure\u00ae, Cloud Foundry\u00ae, etc)? &#091;6360&#093;<\/span><\/a><\/h4><\/div><div id=\"009574847f3a04214\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_009574847f3a04214\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  HAfs is fully compatible with Amazon Web Services and other public cloud services.  However, you must ensure that your server instance is configured to provide a consistent hardware profile (including MAC addresses) between restarts.  For example, with AWS you must choose the Elastic Network Interfaces (ENI) feature to provide this consistent profile.  Note that use of AWS RDS is not recommended; data should be kept within the instance.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_c initially-hidden panel-b03f86c89436d8731 fusion-toggle-has-divider\" id=\"faq6361\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b03f86c89436d8731\"><a aria-expanded=\"false\" aria-controls=\"b03f86c89436d8731\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#b03f86c89436d8731\" href=\"#b03f86c89436d8731\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What type of LCD displays to you support? &#091;6361&#093;<\/span><\/a><\/h4><\/div><div id=\"b03f86c89436d8731\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b03f86c89436d8731\"><div class=\"panel-body toggle-content fusion-clearfix\">HAfs is compatible with a broad range of LCD displays, and is limited only by the models supported by LCDproc.  However, we recommend selecting a display with a built-in keypad and ideally even one with built-in LED's.  We perform our in-house testing with Crystal Fontz 835\/635 displays as those are the most feature rich displays available today.  If you wish to ship us your LCD display, we will add HAfs support at no charge (and return the LCD to you afterwards), but only if you are purchasing the Unlimited Edition of HAfs.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_m topic_f initially-hidden panel-6ad2cd3d30954ac86 fusion-toggle-has-divider\" id=\"faq6362\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6ad2cd3d30954ac86\"><a aria-expanded=\"false\" aria-controls=\"6ad2cd3d30954ac86\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#6ad2cd3d30954ac86\" href=\"#6ad2cd3d30954ac86\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does HAfs support encryption of all traffic between peers? &#091;6362&#093;<\/span><\/a><\/h4><\/div><div id=\"6ad2cd3d30954ac86\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6ad2cd3d30954ac86\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  HAfs is the only FreeSWITCH HA product to support encryption of all data between peers.  This includes not only cluster control communications, but also file\/database information synchronized between peers.<br> As well, HAfs supports FIPS 140-2 encryption standards to meet the requirements of PHIPA\/HIPAA\/PDPA regulations as well as requirements of PSAP\/911\/emergency services\/military.  (FIPS 140-2 certification requires OS level certification as well). Note that you will need support from Telium (and a qualified platform) to achieve FIPS 140-2 compliance.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r topic_p initially-hidden panel-a8dfabf3da8b7827c fusion-toggle-has-divider\" id=\"faq6363\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a8dfabf3da8b7827c\"><a aria-expanded=\"false\" aria-controls=\"a8dfabf3da8b7827c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#a8dfabf3da8b7827c\" href=\"#a8dfabf3da8b7827c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I'm an internet telephony service provider and host hundreds of FreeSWITCH instances.  Can I get a price discount? &#091;6363&#093;<\/span><\/a><\/h4><\/div><div id=\"a8dfabf3da8b7827c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a8dfabf3da8b7827c\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  Please visit <a href=\"https:\/\/telium.io\/pt-br\/iitsp\/\" target=\"_blank\">https:\/\/telium.io\/pt-br\/iitsp\/<\/a> for more information on our ITSP program. We offer volume discounts and other services to ITSP's \/ service providers to help them integrate HAfs into their data centers and management systems.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-2191f37a5ba20a36d fusion-toggle-has-divider\" id=\"faq6364\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2191f37a5ba20a36d\"><a aria-expanded=\"false\" aria-controls=\"2191f37a5ba20a36d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#2191f37a5ba20a36d\" href=\"#2191f37a5ba20a36d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens if I exceed the license limits of the Flex Edition? &#091;6364&#093;<\/span><\/a><\/h4><\/div><div id=\"2191f37a5ba20a36d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2191f37a5ba20a36d\"><div class=\"panel-body toggle-content fusion-clearfix\">The Flex Edition of HAfs is designed to be a lower price point solution, offering many of the critical clustering capabilities of the Unlimited Edition.  In order to offer this lower price point some features have been disabled, and call handling limits enforced.  If you have purchased the Flex Edition of HAfs and find that your call handling needs have increased, you can always add additional lines (or upgrade to the unlimited edition) without any cost penalty - so no risk.<br><br>\r\n\r\nIf you chose not to increase the simultaneous call limit of your license, yet continue to exceed the call limit in terms of number of calls in progress, then HAfs will shut down.  It is not possible for HAfs to create a cluster for only some of the calls, so HAfs is either working normally (within license limits) or shut down.  When sizing your license for purchase we recommend that you purchase a Flex Edition simultaneous call limit which is slightly above your needs, and plan to increase your license if your PBX grows.  If you need help sizing your license prior to purchase please ask our sales team for assistance.\r\n\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-e7801291cfd835393 fusion-toggle-has-divider\" id=\"faq6365\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e7801291cfd835393\"><a aria-expanded=\"false\" aria-controls=\"e7801291cfd835393\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#e7801291cfd835393\" href=\"#e7801291cfd835393\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I use a permanent license (&quot;fingerprint&quot;) on a cloud provider like AWS or Azure? &#091;6365&#093;<\/span><\/a><\/h4><\/div><div id=\"e7801291cfd835393\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e7801291cfd835393\"><div class=\"panel-body toggle-content fusion-clearfix\">The licensing product we incorporate in HAfs is fully compatible with Azure and AWS (and other cloud providers).  This means that you can scale your instance up\/down, move it to a new host, add storage, etc. and your license will remain activated.  <br><br>\r\n\r\nAssuming you have chosen &quot;Hardware Fingerprint&quot; activation, the fingerprint is based on your instance ID and network MAC address.  So just be sure you don't delete your instance (which will cause you to get a new instance ID), or delete your network interface \/ ENI (which will cause you to get a new MAC address). <br><br>\r\n\r\nIn the event that you change your instance ID or MAC address, your license will be invalidated (deactivated).  In this case you would have to purchase an entirely new license (full price).  Remember that hardware fingerprint licenses remain active forever, so requesting a 'replacement' license bypasses all fraud prevention.  We cannot give you a free or discounted replacement for a license which you have invalidated.  (Our license service provider will not give us a free replacement license either). <br><br>\r\n\r\nAlthough rare, Amazon or Microsoft sometimes change the Instance\/MAC format or reporting method (which may cause the license to be refused).  This is not a problem, we can generate an updated license at no charge (assuming you have a maintenance agreement in place for the cluster). If you use a fingerprint license on a cloud provider we suggest you keep your maintenance agreement active on your license so that we can generate a new license if needed.  AWS last made such a change in 2016.<br><br><\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i topic_t initially-hidden panel-fde5a00c6b82b5059 fusion-toggle-has-divider\" id=\"faq6366\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fde5a00c6b82b5059\"><a aria-expanded=\"false\" aria-controls=\"fde5a00c6b82b5059\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#fde5a00c6b82b5059\" href=\"#fde5a00c6b82b5059\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which Linux OS should I use? &#091;6366&#093;<\/span><\/a><\/h4><\/div><div id=\"fde5a00c6b82b5059\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fde5a00c6b82b5059\"><div class=\"panel-body toggle-content fusion-clearfix\">Telium supports most major Linux distributions and architectures, and appreciates that there are many differing opinions on the 'best distribution'.  However, if you are new to Linux and looking for the easiest way to get up and running, then we recommend Red Hat version 8 (or the free equivalent called CentOS version 8).  RH8\/CentOS8 is a mature and stable operating system, and is the most popular Linux distribution within the VoIP community.<br><br>\r\nNote that FreeSWITCH\/SignalWire have a strong preference for Debian, so our second choice would be Debian 12.  Our third choice, and the natural replacement for RH8 is Red Hat 9 (and it's free equivalents)<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_r topic_l initially-hidden panel-1371f3b66c452a829 fusion-toggle-has-divider\" id=\"faq6369\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1371f3b66c452a829\"><a aria-expanded=\"false\" aria-controls=\"1371f3b66c452a829\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#1371f3b66c452a829\" href=\"#1371f3b66c452a829\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I purchase USB dongles in advance of my license purchase? &#091;6369&#093;<\/span><\/a><\/h4><\/div><div id=\"1371f3b66c452a829\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1371f3b66c452a829\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes.  The price is $200 to purchase one\/two USB dongles in advance.  This covers primarily the labor to create keys, cost to ship them, cost of materials (keys, packaging), and pickup charge by the carrier.\r\n\r\nYou can also return the USB dongles if unused.  You would have to cover the shipping costs, and upon receipt you would be credited $30\/dongle, which would be applied to your account.  If the total credit on your account is $500 or above, we can optionally send you a refund check or EFT.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_i topic_u topic_s topic_c topic_m initially-hidden panel-ad7dafe203d6c46af fusion-toggle-has-divider\" id=\"faq6370\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ad7dafe203d6c46af\"><a aria-expanded=\"false\" aria-controls=\"ad7dafe203d6c46af\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#ad7dafe203d6c46af\" href=\"#ad7dafe203d6c46af\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is your return policy for HAfs? &#091;6370&#093;<\/span><\/a><\/h4><\/div><div id=\"ad7dafe203d6c46af\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ad7dafe203d6c46af\"><div class=\"panel-body toggle-content fusion-clearfix\">The HAfs product can be returned for a full refund.  In order to qualify for refund the following three criteria must be met: 1. A license\/dongle has not been issued.  2.  No support services have been consumed in association with the HAfs product.  3.  No more than 60 days have passed since the HAfs product was purchased (i.e. PO issued or invoice paid, whichever comes first).  If the product qualifies for refund, then any associated maintenance agreement purchased at the same time also qualifies for refund.\r\n\r\n<br><br>\r\n\r\nPlease note that once Telium issues a license for any of its software products, those products can run forever with that license code.  So return of a HAfs license does not prevent a customer from continuing to run the software indefinitely.  To avoid fraud Telium cannot issue refunds for any software product once a license has been issued.\r\n<br><br>\r\nRefunds are issued by wire transfer, to the same account which paid for the original order.  In order to avoid fraud, a refund will only be issued once our financial institution has confirmed that the received payment has cleared (which can take up to 90 days for international payments).  Please contact your account representative (or customer support) for a Return Merchandise Authorization (RMA) number and return instructions.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l topic_i topic_u initially-hidden panel-ef7f6eb6580343616 fusion-toggle-has-divider\" id=\"faq6371\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ef7f6eb6580343616\"><a aria-expanded=\"false\" aria-controls=\"ef7f6eb6580343616\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#ef7f6eb6580343616\" href=\"#ef7f6eb6580343616\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why could I not get my preferred activation type? &#091;6371&#093;<\/span><\/a><\/h4><\/div><div id=\"ef7f6eb6580343616\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ef7f6eb6580343616\"><div class=\"panel-body toggle-content fusion-clearfix\">Telium reserves the right to issue the license activation type of its choice, on a client-by-client and license-by-license basis.  It would be unusual for Telium not to offer the license activation type requested by the client, but it does happen.  For that reason, we suggest you confirm the activation type available to you prior to purchase.<br><br>\r\n\r\nThe reasons for not providing the activation type of the customer's choosing vary, but often have to do with the hardware platform identified in the license request.  (If a platform is too generic it creates license fraud opportunities).  As well, if Telium has concerns about its products being reverse-engineered or supplied to 3rd parties for reasons which may be financially harmful to Telium, then only cloud activation will be offered.<br><br>\r\n\r\nPlease note that license purchases are not refundable, so confirm the available activation type before completing your purchase.  We even recommend sending a license request file (from a Free Edition) to see what activation options are supported on the actual hardware platform in use.  Our support team (support@telium.io) are happy to verify activation options before any purchase.<\/div><\/div><\/div><div class=\"fusion-panel panel-default topic_l initially-hidden panel-9f12cbd9ce7867788 fusion-toggle-has-divider\" id=\"faq6372\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9f12cbd9ce7867788\"><a aria-expanded=\"false\" aria-controls=\"9f12cbd9ce7867788\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19129-1\" data-target=\"#9f12cbd9ce7867788\" href=\"#9f12cbd9ce7867788\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why does a reseller need to identify the end-customer? &#091;6372&#093;<\/span><\/a><\/h4><\/div><div id=\"9f12cbd9ce7867788\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9f12cbd9ce7867788\"><div class=\"panel-body toggle-content fusion-clearfix\">In order to activate a Telium product license, the consumer \/ end-customer agree to an End User License Agreement (EULA).  Since the EULA is a contract between Telium and that end-customer, both parties must be clearly identified before entering into the agreement.<br><br>\r\n\r\nAs Telium software can be considered dual-use technology (military applicable), we must screen customers and end users against sanctions databases and we must follow particular compliance processes.  Non-compete agreements and previous experience may also prevent Telium from quoting or selling to particular organizations.  The cost of managing the above is partially offset by enforcing Minimum Order Quantities on particular industries \/ sectors \/ organizations \/ countries.  Sales to military or government may also require participation in a Telium partner program to offset costs and risks.<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility fusion-no-medium-visibility\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#efefef;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":18970,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-19129","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Perguntas Frequentemente Feitas - Alta disponibilidade para FreeSWITCH - Telium<\/title>\n<meta name=\"description\" content=\"Perguntas frequentes sobre Alta disponibilidade para FreeSWITCH (HAfs). Veja as respostas para as perguntas mais populares feitas sobre HAfs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Perguntas Frequentemente Feitas - Alta disponibilidade para FreeSWITCH - Telium\" \/>\n<meta property=\"og:description\" content=\"Perguntas frequentes sobre Alta disponibilidade para FreeSWITCH (HAfs). Veja as respostas para as perguntas mais populares feitas sobre HAfs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/\" \/>\n<meta property=\"og:site_name\" content=\"Telium\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/category\/Telecommunication-Company\/Telium-1581395458787072\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-27T21:35:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@telium_io\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"19 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/\",\"url\":\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/\",\"name\":\"Perguntas Frequentemente Feitas - Alta disponibilidade para FreeSWITCH - Telium\",\"isPartOf\":{\"@id\":\"https:\/\/telium.io\/pt-br\/#website\"},\"datePublished\":\"2021-12-05T14:26:39+00:00\",\"dateModified\":\"2024-06-27T21:35:54+00:00\",\"description\":\"Perguntas frequentes sobre Alta disponibilidade para FreeSWITCH (HAfs). Veja as respostas para as perguntas mais populares feitas sobre HAfs.\",\"breadcrumb\":{\"@id\":\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/telium.io\/pt-br\/pagina-inicial\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Alta disponibilidade para FreeSWITCH\",\"item\":\"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Perguntas Frequentemente Feitas\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/telium.io\/pt-br\/#website\",\"url\":\"https:\/\/telium.io\/pt-br\/\",\"name\":\"Telium\",\"description\":\"Telefonia e Telem\u00e1tica\",\"publisher\":{\"@id\":\"https:\/\/telium.io\/pt-br\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/telium.io\/pt-br\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/telium.io\/pt-br\/#organization\",\"name\":\"Telium\",\"url\":\"https:\/\/telium.io\/pt-br\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/telium.io\/pt-br\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/logo_o_800x800.png\",\"contentUrl\":\"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/logo_o_800x800.png\",\"width\":800,\"height\":800,\"caption\":\"Telium\"},\"image\":{\"@id\":\"https:\/\/telium.io\/pt-br\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/pages\/category\/Telecommunication-Company\/Telium-1581395458787072\/\",\"https:\/\/x.com\/telium_io\",\"https:\/\/ca.linkedin.com\/company\/telium\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Perguntas Frequentemente Feitas - Alta disponibilidade para FreeSWITCH - Telium","description":"Perguntas frequentes sobre Alta disponibilidade para FreeSWITCH (HAfs). Veja as respostas para as perguntas mais populares feitas sobre HAfs.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/","og_locale":"pt_BR","og_type":"article","og_title":"Perguntas Frequentemente Feitas - Alta disponibilidade para FreeSWITCH - Telium","og_description":"Perguntas frequentes sobre Alta disponibilidade para FreeSWITCH (HAfs). Veja as respostas para as perguntas mais populares feitas sobre HAfs.","og_url":"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/","og_site_name":"Telium","article_publisher":"https:\/\/www.facebook.com\/pages\/category\/Telecommunication-Company\/Telium-1581395458787072\/","article_modified_time":"2024-06-27T21:35:54+00:00","twitter_card":"summary_large_image","twitter_site":"@telium_io","twitter_misc":{"Est. reading time":"19 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/","url":"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/","name":"Perguntas Frequentemente Feitas - Alta disponibilidade para FreeSWITCH - Telium","isPartOf":{"@id":"https:\/\/telium.io\/pt-br\/#website"},"datePublished":"2021-12-05T14:26:39+00:00","dateModified":"2024-06-27T21:35:54+00:00","description":"Perguntas frequentes sobre Alta disponibilidade para FreeSWITCH (HAfs). Veja as respostas para as perguntas mais populares feitas sobre HAfs.","breadcrumb":{"@id":"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/perguntas-frequentemente-feitas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/telium.io\/pt-br\/pagina-inicial\/"},{"@type":"ListItem","position":2,"name":"Alta disponibilidade para FreeSWITCH","item":"https:\/\/telium.io\/pt-br\/alta-disponibilidade-para-freeswitch\/"},{"@type":"ListItem","position":3,"name":"Perguntas Frequentemente Feitas"}]},{"@type":"WebSite","@id":"https:\/\/telium.io\/pt-br\/#website","url":"https:\/\/telium.io\/pt-br\/","name":"Telium","description":"Telefonia e Telem\u00e1tica","publisher":{"@id":"https:\/\/telium.io\/pt-br\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/telium.io\/pt-br\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/telium.io\/pt-br\/#organization","name":"Telium","url":"https:\/\/telium.io\/pt-br\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/telium.io\/pt-br\/#\/schema\/logo\/image\/","url":"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/logo_o_800x800.png","contentUrl":"https:\/\/telium.io\/wp-content\/uploads\/sites\/6\/2020\/01\/logo_o_800x800.png","width":800,"height":800,"caption":"Telium"},"image":{"@id":"https:\/\/telium.io\/pt-br\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/category\/Telecommunication-Company\/Telium-1581395458787072\/","https:\/\/x.com\/telium_io","https:\/\/ca.linkedin.com\/company\/telium"]}]}},"_links":{"self":[{"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/pages\/19129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/comments?post=19129"}],"version-history":[{"count":32,"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/pages\/19129\/revisions"}],"predecessor-version":[{"id":20464,"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/pages\/19129\/revisions\/20464"}],"up":[{"embeddable":true,"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/pages\/18970"}],"wp:attachment":[{"href":"https:\/\/telium.io\/pt-br\/wp-json\/wp\/v2\/media?parent=19129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}