Search found 232 matches

by Telium Support
Sat Nov 16, 2019 12:59 am
Forum: Configuration & Optimization
Topic: Single subnet for management NIC and VoIP NIC
Replies: 1
Views: 12

Re: Single subnet for management NIC and VoIP NIC

I should start by saying that we don't officially support this design because some of the steps involved are beyond the skill of an average administrator. If you are very comfortable with networking, iptables, and routing then the answer is YES this can be done. (But our support team cannot assist y...
by Telium Support
Thu Oct 10, 2019 9:44 pm
Forum: Configuration & Optimization
Topic: Constant failover
Replies: 2
Views: 354

Re: Constant failover

If the Asterisk control file (wrapper) is exiting with code 3, that means Asterisk is taking too long to start. I recommend you disable the HAAst service and manually try to start the Asterisk service directly. I suspect you will see a long and slow (or errored) start of Asterisk. The systemd servic...
by Telium Support
Fri Aug 16, 2019 1:23 pm
Forum: General
Topic: USB license on Hyper-V guest
Replies: 2
Views: 3445

Re: USB license on Hyper-V guest

Telium has certified the CoolGear USB-NET-4A USB over IP hub for users who wish to plug (license) USB dongles into a stand-alone network device. This enables the PBX virtual machine to move across multiple hypervisors / hosts, with the USB Dongle visible to the guest as it moves. This device also ma...
by Telium Support
Fri Aug 02, 2019 12:28 am
Forum: Installation & Upgrade
Topic: Max calls in Free Edition
Replies: 3
Views: 1200

Re: Max calls in Free Edition

The Free Edition is more for testing compatibility and basic functionality. It's also (surprisingly) popular with small office / home office installations. It's not meant to be a platform for capacity testing / full load testing. We do offer a full-featured trial ( Commercial Unlimited edition) for ...
by Telium Support
Thu Aug 01, 2019 1:00 pm
Forum: Installation & Upgrade
Topic: Latest version for CentOS 6
Replies: 1
Views: 626

Re: Latest version for CentOS 6

Once RedHat 8 was released we stopped building releases for RedHat 6 (and the same applies to CentOS). Similarly once Ubuntu 19 was released we stopped building for Ubuntu 13. We have to build for 16 different Linux version-distro-architecture combinations , and supporting old operating systems is b...
by Telium Support
Thu Aug 01, 2019 1:00 pm
Forum: Installation & Upgrade
Topic: Max calls in Free Edition
Replies: 3
Views: 1200

Re: Max calls in Free Edition

The Free Edition of SecAst will monitor systems with up to, and including, 3 simultaneous calls. The Free Edition is not designed to handle larger systems (and that's also what causes the license violation & shutdown). For larger systems you would have to upgrade to the Flex Edition, or Unlimited Ed...
by Telium Support
Thu Aug 01, 2019 12:35 am
Forum: Installation & Upgrade
Topic: High CPU usage
Replies: 4
Views: 1014

Re: High CPU usage

The error regarding Ast log file is a clue. Associated with that, I notice that in you secast.conf's [asterisk] stanza you have set the securityevents key to an Asterisk log file. This (securityevents) key is only for compatibility with really old (1.4 and older) versions of Asterisk. This setting a...
by Telium Support
Wed Jul 31, 2019 6:14 pm
Forum: Installation & Upgrade
Topic: High CPU usage
Replies: 4
Views: 1014

Re: HIGH CPU Usage

To start, lets make sure nothing significant is missing/misconfigured. To diagnose: 1. Stop the SecAst service 2. Delete the SecAst event log (file) 3. Start SecAst from the command line with the -f parameter (foreground) 4. Post the screen output and log file (first 200 lines) 5. Post the output of...
by Telium Support
Fri Jul 19, 2019 3:53 pm
Forum: Installation & Upgrade
Topic: How to request a license
Replies: 2
Views: 1281

Re: How to request a license

If you are requested a replacement license, we can use the license request already on file to create a new license file.

If you have upgraded HAAst version we recommend generating a new license request anyways to ensure we always have the most recent information on file to support you.
by Telium Support
Fri Jul 19, 2019 3:52 pm
Forum: Installation & Upgrade
Topic: How to request a license
Replies: 2
Views: 1281

Re: How to request a license

To request a license file after installation, telnet to the running HAAst software on port 3001 (the default) and generate a license request. For example: telnet localhost 3001 HAAst telnet interface on 'Ford Motor Company Lansing Call Center PBX' HAAst>license request To create a license request, e...